JetBrains: Backend Customer Success Engineer (Kotlin Ecosystem)

Overview

JetBrains, a global leader in developer tools since 2000, is hiring a Backend Customer Success Engineer (CSE) to help organizations successfully adopt Kotlin in backend environments. With a mission to automate and optimize developer productivity, JetBrains is dedicated to facilitating effective programming through impactful tools and resources.

Role Purpose

The primary focus of this role is to aid in the adoption of Kotlin amongst existing Java teams. As a CSE, you will work in a remote capacity, providing guidance on migration, integration, troubleshooting, and scaling efforts. Your contributions will help transform initial Kotlin experiments into full-fledged production uses, streamlining workflows for development teams.

Responsibilities

The role involves various key responsibilities that ensure successful Kotlin adoption across clients:

• Track and Maintain Visibility: Monitor organizations' stages of Kotlin adoption (ranging from initial evaluation to production).

• Engage Proactively: Interact with engineering teams at different Kotlin adoption phases, offering support and insight.

• Develop Strategies: Create and recommend tailored adoption strategies, focusing on each organization's unique context.

• Identify Blockers: Document and propose solutions for potential challenges that hinder progress in transitioning to Kotlin.

• Feedback Management: Establish efficient feedback loops to ensure alignment and improvement with the development teams throughout the adoption process.

Required Skills

To thrive in the Backend Customer Success Engineer role at JetBrains, candidates should possess the following technical expertise and communication skills:

Technical Expertise

• Extensive hands-on experience with Kotlin, Java, and the JVM ecosystem.
• Proven experience migrating Java backend codebases to Kotlin.
• Familiarity with the Spring (Boot) ecosystem or similar frameworks like Quarkus, Micronaut, or Ktor.
• Solid understanding of build tools and project structuring using Maven and Gradle.

Communication and Customer Engagement

• Experience in customer-facing technical roles such as Solutions Engineering, Developer Advocacy, or Technical Consulting.
• Strong written and spoken English communication skills.
• Ability to lead workshops, demos, and public events, enhancing the Kotlin adoption narrative within organizations.
• Comfort with outbound engagement to target companies, effectively communicating the value proposition of Kotlin.
• A talent for effective communication with engineers, tech leads, and business stakeholders to foster collaboration.

System Design and Architecture

• Capability to design and guide Kotlin adoption strategies in backend setups, focusing on scalability and efficiency.
• Experience with common architectural patterns, including monolith, modulith, and microservices.

Salary Information

JetBrains offers a competitive salary for the Backend Customer Success Engineer role. The estimated salary range is between $96,000 and $180,000 USD annually, reflecting the organization's commitment to recruiting top talent. Factors influencing starting pay include candidates' skills, qualifications, experience, and work location. In addition to a base salary, this position may be eligible for additional compensation such as bonuses or commission, making the overall compensation package potentially very attractive.

Application Process

To apply for this role at JetBrains, interested candidates should prepare their applications according to the guidelines set by the company. JetBrains promotes an inclusive and diverse workplace where all individuals, regardless of their background or identity, are welcomed.

Conclusion

The Backend Customer Success Engineer position at JetBrains is an exciting opportunity for those passionate about Kotlin and backend development. With a flexible remote work environment, a focus on meaningful customer interactions, and involvement in one of the most innovative fields of software development, this role is ideal for candidates looking to blend technical prowess with customer success. Join JetBrains and contribute to shaping the future of developer tools amidst a supportive and inclusive team atmosphere.

This job offer was originally published on weworkremotely.com