Junior Customer Success Manager

Position Overview

The position of Junior Customer Success Manager at Sumsub offers an exciting opportunity to engage with clients and facilitate their success through proactive management. As a newly recruited Manager, the chosen candidate will be essential in ensuring that customers derive maximum value from Sumsub's services, which emphasize compliance operations and fraud prevention through AI-powered solutions.

About Sumsub

Sumsub stands out as an innovative company recognized for its AI-powered trust infrastructure designed for compliance operations. Trusted globally by over 4,000 clients spanning various industries such as financial services, education, and iGaming, their reputation as a Great Place To Work® in the U.S. underlines their commitment to creating a positive work culture. Employees report high levels of job satisfaction, indicating a supportive and engaging company ethos.

Role Responsibilities

In this role, the key responsibilities will include:

• Managing clients at various levels, including technical, business, and product queries.
• Growing relationships with key stakeholders, ensuring their needs are met.
• Identifying opportunities for improvement and challenges that might impede client goals.
• Providing training and educational webinars to clients about the services offered.
• Collaborating with internal teams, including Sales, Product Management, and Legal, to ensure client needs are communicated effectively.
• Feedback collection, ensuring that client concerns and suggestions are conveyed to relevant departments to improve service delivery.

Required Skills

Candidates should possess the following skills and qualifications:

• Previous experience in roles such as Customer Success Manager, Account Manager, or Project Manager, preferably within the crypto, fintech, or payments industries.
• A fundamental knowledge of KYC (Know Your Customer) processes can be an added advantage.
• Proficiency in tools such as Google Sheets and MS Excel, which will be essential for data management and analysis.
• Strong analytical skills combined with a proactive approach toward problem-solving.

Salary and Benefits

While specific salary details are not disclosed in the job posting, the company emphasizes a fair and transparent compensation package that varies based on the candidate’s specific work location. The role also includes:

• A performance-based bonus of up to 20% of base salary in addition to uncapped bonuses for upselling and cross-selling.
• A robust 401(k) retirement plan with a company match to promote long-term financial security.
• A generous time-off policy allowing 20 vacation days, 10 flexible days, and 7 sick days, alongside designated breaks for the holiday season and an extra day off for birthdays.
• Comprehensive health benefits covering medical, dental, and vision from day one, ensuring complete wellness for employees.

Work Environment

Sumsub boasts a remote-first, trust-based culture, meaning employees can work from anywhere they feel most comfortable. There are no strict attendance policies, encouraging a productive and flexible work-life balance. Employees can adjust their work hours to align with personal commitments, so long as team synchronization remains intact. The organization acknowledges the importance of in-person interactions as well, hosting occasional team offsites to foster connection outside digital communications.

Career Growth and Learning

Sumsub focuses on continuous personal and professional development, offering clear career progression paths, regular feedback, and opportunities for attending industry conferences. The inclusive and diverse workforce at Sumsub encourages unique perspectives, contributing to a vibrant working environment.

Application Process

The recruitment process consists of several steps: TA screening, an assignment followed by interviews with key stakeholders in the Customer Success team, including Regional and Global Directors. Candidates are encouraged to apply if they feel aligned with the company's mission of building a secure and accessible digital world. Sumsub prides itself on being an equal opportunity employer fostering diversity in hiring.

Conclusion

The role of Junior Customer Success Manager at Sumsub presents a unique opportunity to be part of a forward-thinking company that values its employees and their contributions. With an emphasis on a supportive work environment, flexible schedules, and comprehensive benefits, this position is fitting for those eager to grow within a globally recognized brand. Interested candidates should apply to be part of a community dedicated to innovation and meaningful work.

This job offer was originally published on jobicy.com