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Parloa’s mission is to make every customer conversation effortless for both customers and the companies that serve them. The company seeks to redefine the landscape of customer support through innovative solutions, particularly in the realm of agentic AI. With Parloa’s technology, companies can transform ordinary interactions into meaningful exchanges. The organization claims to have facilitated over one billion interactions globally, partnering with major brands like IKEA and Booking.com.
The position of Lead/Senior Solution Engineer revolves around showcasing the value of Parloa’s conversational AI platform to customers. Individuals in this role will be pivotal in guiding prospects through various stages, from technical discovery and solution design to validation and successful implementation. Those selected will bridge the gap between technology and business, playing a significant part in enhancing the way enterprises adopt AI technologies.
Technical Sales Ownership: Lead and manage the technical aspects of the sales cycle, from discovery to roll-out,
Solution Design & Architecture: Craft scalable, enterprise-ready solutions tailored to client requirements,
Customer Advisory: Articulate complex technical concepts in business terms, catering to both technical and non-technical stakeholders,
Account Collaboration: Ensure close partnerships with Enterprise Account Executives to jointly manage accounts and support strategic sales initiatives,
Product & Feedback Loop: Act as the voice of the customer to provide insights for product improvement,
Cross-functional Collaboration: Work with teams across the organization to guarantee a smooth customer journey.
Candidates applying for the role should possess the following qualifications:
Experience: 5+ years as a Solution Engineer or in a similar customer-facing technical role within SaaS or enterprise technology,
Technical Knowledge: A solid foundation in APIs, cloud environments, and enterprise architecture,
Sales Cycle Experience: Successful track record in multi-stakeholder enterprise sales cycles,
Communication Skills: Proficient communication and presentation abilities are crucial for discussions with both technical executives and clients,
Mindset: Structured and solutions-driven, adept at handling ambiguity and pressures,
Language Skills: Native or bilingual fluency in Turkish and effective English communication skills.
The recruitment process at Parloa consists of several stages:
Parloa is positioned at the forefront of a transformative customer experience era, where AI functions not merely as a tool but as an intelligent partner in interactions. The company's intent is to enhance conversational quality, making them not just transactional, but genuinely engaging experiences. Parloa insists on cultivating a work culture rooted in ownership, expecting employees to be accountable for their outcomes, not merely their tasks.
Prospective employees should note the fast-paced environment consisting of direct feedback, high expectations, and opportunities for immediate impact.
With backing from prestigious investors, including General Catalyst, EQT Ventures, and Altimeter Capital, Parloa has ambitious goals to emerge as a global leader in enterprise-grade conversational AI.
Parloa prioritizes data protection and complies with stringent standards such as GDPR and ISO 27001 for safeguarding sensitive information, ensuring that its employees are trained to maintain these standards.
Additionally, Parloa is an e-verify employer in the USA and is committed to providing equal employment opportunities to all qualified applicants, regardless of varying characteristics such as race, gender, or disability status.
This job offer was originally published on himalayas.app
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
