Licensed Personal Lines Insurance Agent, P&C

Related keywords: bilingual remote jobspanish remote jobremote job medical billing

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Overview

The Licensed Personal Lines Insurance Agent, P&C position is offered by Concentrix, a globally recognized company known for its outstanding work culture and commitment to employee development. This is a remote role, allowing employees to work from the comfort of their homes while performing a critical function: assisting customers with their insurance needs.

Job Description

In this role, the Licensed Insurance Agent interfaces with customers through inbound and outbound calls, as well as online interactions, providing exceptional service that addresses various inquiries related to Property and Casualty insurance. The agent's responsibilities include helping customers regarding billing, processing policy changes accurately, and resolving issues effectively while maintaining a professional and welcoming demeanor.

Skill Requirements

To be considered for the Licensed Personal Lines Insurance Agent position, candidates must possess essential skills and qualifications:

1. An active resident license to sell P&C insurance in their state is mandatory, alongside a National Producer Number (NPN).
2. At least 1 year of customer service experience is required to ensure that candidates can manage customer interactions deftly.
3. A High School diploma (or GED) is also necessary.
4. Candidates should demonstrate strong computer skills and the ability to navigate multiple online systems, as well as the capability to work in a fast-paced environment.
5. Bilingual individuals, particularly those fluent in Spanish and English, are encouraged to apply, increasing accessibility for various customer demographics.
6. Candidates need to demonstrate a patient and empathetic nature, necessary for delivering outstanding customer experiences.
7. A stable high-speed internet connection is required (10 Mbps upload, 40 Mbps download), as candidates will be working from a home office.
8. Applicants should be prepared to handle routine problems and inquiries effectively, utilizing strong problem-solving skills.

Compensation

Concentrix offers competitive salary packages. For this role, the pay starts at $18.00 per hour during training, and increases to $20.00 per hour for bilingual Spanish speakers. The position also includes a shift differential for evening and weekend hours once in production. Aside from the hourly wages, benefits provided by Concentrix include:

• Paid training (6 weeks of classroom training followed by 7 weeks of transitional training).
• Performance-based incentives to reward employees for their achievements.
• A 401K plan with a company match.
• Paid PTO and holidays, along with comprehensive medical, dental, and vision insurance.
• Access to health and wellness programs, mentorship opportunities, and a wide array of online learning resources to foster professional growth.

Organizational Culture and Growth Opportunities

Concentrix prides itself on creating an inclusive and people-first culture. The company has received numerous accolades, such as being among the “World’s Best Workplaces” and the “Best Companies for Career Growth.” Therefore, employees can expect a supportive environment with considerable opportunities for career advancement. A remarkable 80% of managers and leaders are promoted from within, highlighting the company’s commitment to employee development.

What to Expect in the Role

In addition to the requirements listed, employees will be expected to:

• Work effectively in a distraction-free environment conducive to productivity.
• Actively listen to customer concerns and provide thoughtful solutions based on their inquiries.
• Navigate through various systems and communicate information regarding plans, options, and coverages clearly and effectively.

Conclusion

The Licensed Personal Lines Insurance Agent, P&C position at Concentrix not only provides a pathway to a promising career in the insurance industry but also emphasizes personal growth and employee satisfaction. With competitive pay rates, comprehensive benefits, and a culture celebrating inclusivity, Concentrix stands out as a top employer for candidates seeking meaningful careers in customer service and insurance roles. Interested candidates are encouraged to apply as positions may fill quickly.

This job offer was originally published on himalayas.app