LTL Load Management Representative

Related keywords: customer service representative remote jobcustomer service remote jobremote job customer service

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Overview

Loadsmart, a hyper-growth logistics technology company, is looking for an LTL Load Management Representative to join their dynamic team in the Philippines. The successful candidate will thrive in a fast-paced environment and will play a crucial role in ensuring that the company's Less-than-Truckload (LTL) Load Management operations run smoothly. This opportunity is ideal for individuals who are adaptable, communicative, and motivated by innovation.

Role and Responsibilities

As an LTL Load Management Representative, you will be responsible for several key functions:

• Communicate with carriers regarding booked loads,
• Engage with internal and external parties to address delays or issues with shipments,
• Track and trace shipments to ensure that deadlines and delivery times are consistently met,
• Monitor upcoming deliveries and anticipate any possible delays,
• Resolve and manage communication with carriers during general issues,
• Report and manage accessorials and extra fees charged by carriers,
• Provide valuable feedback to the engineering team aimed at enhancing core technology to meet the needs of customers and carriers,
• Collaborate with different teams to ensure a seamless delivery process.

Required Skills and Experience

Candidates interested in this position should possess the following:

• A minimum of 1+ year of customer service experience
• Experience in LTL or transportation is a plus,
• Familiarity with Transportation Management Systems (TMS) is advantageous,
• Strong verbal and written communication skills
• Proficiency in English, both spoken and written.

These qualifications will help ensure that you not only meet but exceed the expectations in this role.

Company Culture and Working Environment

At Loadsmart, the focus is on their people. The company believes that their greatest asset is their team members, and they take pride in fostering a collaborative culture. The firm promotes equal opportunity in the hiring process and values diversity among its workforce. Loadsmart stands firmly against discrimination in any form, ensuring that every candidate is treated with respect throughout the recruitment process.

Compensation and Benefits

Working with Loadsmart comes with several competitive benefits, including:

• Attractive base salaries reflecting the commitment to reward top talent,
• Loadie Time Off — a unique policy offering unlimited paid time off and sick days, providing flexibility and support for a healthy work-life balance.

Additionally, it is important to note that all employment offers made by Loadsmart are contingent upon the completion of a successful electronic background check, ensuring that the hiring process aligns with business needs and complies with relevant laws and regulations.

Conclusion

Overall, the LTL Load Management Representative position at Loadsmart provides an excellent opportunity for aspiring job seekers in the logistics and tech fields. With a focus on customer service, communication, and a fast-paced work environment, candidates who are driven by a desire to innovate and excel in their careers will find this role rewarding. The supportive company culture, competitive salary, and flexible time-off policies make Loadsmart a desirable employer in the logistics technology sector.

This job offer was originally published on himalayas.app