Managed Services Consultant - Align

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Overview of the Job Posting

Veeva Systems is a pioneering organization in the life sciences sector, specializing in providing cloud solutions that help companies deliver therapies more efficiently. With a commitment to customer success, the company is seeking a Managed Services Consultant to join their Align team. This role promises not only a dynamic work environment with the flexibility to operate from home or office but also a chance to contribute to the ongoing development of the life sciences industry.

Key Responsibilities

The Managed Services Consultant will be a pivotal member of the Managed Services team, performing a range of duties that focus on post-implementation consulting and support. Some critical responsibilities include:

• Provide ongoing consulting alongside expert administrative support for multiple Veeva Align clients.
• Lead quarterly territory alignment and targeting execution, which includes detailed impact analysis, configuration, and change management.
• Maintain accurate and up-to-date roster data to be utilized in customer relationship management (CRM) and other downstream systems.
• Consult on best practices and tailor overall solutions based on each customer's unique requirements related to Veeva Align.
• Configure new functionalities and incorporate them into existing business processes for customers.
• Create insightful reports and dashboards to assist clients in their decision-making processes.
• Triage, troubleshoot, and efficiently resolve customer-reported issues.
• Develop subject matter expertise regarding Veeva solutions, especially concerning the life sciences sector.
• Manage client expectations and foster effective communication throughout client interactions.
• Contribute to team growth by developing best practices and participating in knowledge-sharing initiatives.

Required Skills and Qualifications

Candidates interested in applying for the Managed Services Consultant role should possess the following qualifications:

• A Bachelor's Degree or equivalent prior work experience is essential.
• Demonstrated capability to work independently and remotely while supporting various clients.
• Proficient data management skills with a focus on analysis, preferably being skilled in MS Excel, MS Access, or SQL for handling datasets of varying sizes.
• Excellent verbal and written communication abilities, which are crucial for a client-facing role.
• Fluency in English is mandatory.
• Candidates must have authorization to work in the United States, as Veeva Systems will not offer employment visa sponsorship.

Nice-to-Have Skills

Although not mandatory, possessing any of the following qualifications could strengthen an application:

• At least 2 years of experience with Sales Territory Alignment Software or relevant territory alignments within CRM systems, especially with familiarity in Salesforce.com.
• Background knowledge or work experience in the Pharmaceutical/Life Sciences industry.
• Understanding sales and marketing processes related to territory alignments and cycle planning.
• Familiarity with Master Data Management systems and technical skills involving Web Services, ETL, SQL, and Force.com.
• Consulting experience and exposure to various Veeva applications like Veeva CRM.

Salary and Benefits

The compensation for this role varies significantly, with a base pay range between $70,000 - $140,000. It is crucial to note that actual salaries may differ based on individual qualifications, experience levels, and location considerations. Additionally, eligible candidates may find that Veeva Systems offers other compensation types beyond the base salary, such as variable bonuses or stock bonuses.

Benefits Overview

Veeva Systems provides its employees with competitive perks, including:

• Medical, dental, vision, and life insurance options.
• Flexible Paid Time Off (PTO) and company holidays.
• Comprehensive retirement programs.
• A company-supported charitable giving program that promotes community involvement.

Company Culture and Values

As a public benefit corporation (PBC), Veeva Systems operates with values that emphasize doing what is right, ensuring customer success, and fostering employee success. This ethical approach to business is intended to balance the interests of various stakeholders: customers, employees, society, and investors alike.

Conclusion

This position is ideal for candidates passionate about improving customer success and making a positive impact in the life sciences industry. With its remote working environment and focus on flexible schedules, Veeva Systems offers an innovative platform for professionals looking to advance their careers while contributing to vital healthcare solutions.

This job offer was originally published on jooble.com