Managed Services Consultant - CRM (Remote)

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Overview

Veeva Systems is a recognized leader in the cloud software sector, particularly in the life sciences industry. The company aims to expedite the deliverance of therapies to patients and has experienced significant growth, crossing $2 billion in revenue in the previous fiscal year. Veeva stands out not only for its impressive financial metrics but also because it is a public benefit corporation (PBC). This status signifies its commitment to balancing customer, employee, and societal interests along with fulfilling investor expectations.

Job Position

The position available is for a Managed Services Consultant specializing in Customer Relationship Management (CRM). This role is particularly appealing for those who enjoy consulting but prefer to avoid extensive travel. The consultant will provide remote professional services, focusing on enhancing application operations and delivering subject matter expertise in support of multiple clients.

Responsibilities

The core responsibilities of the Managed Services Consultant include:

• Consulting on best practices and developing overall solutions based on client requirements.
• Delivering expertise and knowledge related to specific applications.
• Performing Tier 2/3 troubleshooting and providing guidance on operational issues.
• Conducting ad-hoc training sessions to educate customer administration teams, thus empowering clients to manage their administration needs independently.
• Implementing ongoing application changes, which may involve adding custom fields, altering screen layouts, and modifying field-level security.
• Setting up and customizing workflows, as well as activating features as needed.
• Creating reports, dashboards, and custom list views.
• Managing users, security settings, and role hierarchies.
• Establishing and maintaining sandbox environments for testing and deploying changes.
• Assisting in data imports and exports using various data loading utilities.
• Supporting the implementation of new CRM functionality and other platform enhancements.

Required Skills and Qualifications

To be considered for this role, candidates must possess the following:

• A Bachelor’s degree or an equivalent amount of relevant work experience.
• Direct experience in one or more areas: configuring CRM or SaaS-based applications, software services delivery, consulting, or experience in life sciences commercial operations, specifically with Veeva software.
• Outstanding verbal and written communication skills, well-suited for interpersonal interactions, email communications, and client presentations.
• Ability to independently deliver professional services remotely to multiple clients.

Nice to have: While not mandatory, having customer service experience or previous consulting experience handling multiple clients will enhance a candidate's profile. Familiarity with Veeva CRM and Veeva Vault platforms is also advantageous.

Salary and Benefits

The base salary range for this role spans from $60,000 to $130,000. This range is provided to comply with local regulations and an applicant's actual salary will depend on unique qualifications, experience, and contributions expected from the new hire. Veeva also reserves the right to offer additional compensation options like a variable bonus or stock options.

In terms of benefits, Veeva provides:

• Comprehensive medical, dental, vision, and life insurance options.
• Flexible Paid Time Off (PTO) and company-paid holidays.
• Retirement programs designed to support employees' financial futures.
• A charitable giving program, encouraging employees to contribute to causes important to them.

Work Environment

Operating under a Work Anywhere policy, Veeva Systems promotes flexibility, allowing employees to thrive in their ideal work environments—whether from home or in-office settings. This aspect is particularly appreciated in today's work culture, as it aligns with the needs and preferences of many job seekers.

Conclusion

For job seekers passionate about consulting, particularly in the life sciences sector, the Managed Services Consultant position at Veeva Systems offers an appealing opportunity. Not only is Veeva committed to running a socially responsible business, but it also offers a supportive environment for professional growth. With a competitive salary range and a comprehensive benefits package, this role stands as a valuable option for potential candidates looking to make an impact while working remotely.

This job offer was originally published on jooble.com