Manager - Technical Operations

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Overview of the Position

The role of Manager of Technical Operations at CBTS involves managing a team of skilled engineers and architects focused on the administration and support of varied network environments, including WLAN and LAN/WAN, along with management of network security platforms. This position is critical in leading the formulation and implementation of new technology systems, processes, and policies that benefit both CBTS and its clients. The department serves clients across the United States and Canada, addressing diverse technological needs and ensuring high-quality service delivery in an evolving environment.

Key Responsibilities

The Manager of Technical Operations will be responsible for a range of duties that includes:

• Providing day-to-day leadership and direction to ensure the completion of assigned project deliverables efficiently.
• Monitoring and evaluating team processes and procedures to adapt to customer or project demands effectively.
• Direct interaction with customers for deployments, serving as a key point of escalation for issues requiring significant attention.
• Training team members adequately on technology and systems, ensuring proficiency in designing, implementing, and supporting network services.
• Participating in the development of new service offerings, whether for Managed Services or Professional Services.
• Researching emerging technologies to keep operations innovative and relevant.

Qualifications

Professional Experience

Candidates applying for this position should have:

• A minimum of 10 years of experience in the design, installation, and support of enterprise systems.
• Proven experience in managing and leading a team of technical engineers, specifically at the Tier II/III levels.
• Hands-on experience managing network security technologies, including Firewall, WAF, and Zero Trust technologies from prominent brands like Cisco, Checkpoint, Zscaler, and Cloudflare.

Educational Background

The educational requirement includes:

• A Bachelor's Degree or equivalent obtained through four years of college.
• Relevant industry certifications such as those from Cisco, Palo Alto, Checkpoint, and AWS are preferred.

Skills and Abilities

An ideal candidate will have:

• Strong technical skills across a variety of technologies and services, including LAN, WAN, and internet technologies.
• Exceptional leadership skills in either project management or leading teams.
• Excellent coaching ability with a strong understanding of customer perspectives and corporate goals.
• Competence in determining client needs and crafting strategic plans to fulfill those needs.
• Proficiency in developing processes and procedures to support complex enterprise networks.
• Strong communication skills, both verbal and written, along with excellent analytical and problem-solving skills.
• Sound judgment with the ability to work cohesively within a team in fast-paced settings.
• Strong organizational skills to manage several tasks and priorities effectively.

Supervisory Responsibilities

As part of the supervisory role, the Manager of Technical Operations will oversee a team of Enterprise Network Security Engineers and may also manage contractors involved in various projects.

Additional Considerations

The role has specific government requirements applicable to non-U.S. citizens, which may necessitate undergoing a thorough government agency background check.

This position represents a unique opportunity for individuals looking to take their career to the next level within a dynamic environment focused on innovative technology solutions. CBTS aims to deliver transformative business initiatives to its diverse range of clients, putting its emphasis on both technical expertise and client satisfaction. Therefore, individuals with a strong background in technical operations and management will find this role particularly rewarding.

This job offer was originally published on himalayas.app