Manager, Account Management

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Overview of Swing Education

Founded in 2015 by former K-12 educators, Swing Education has emerged as a significant player in the education technology space, particularly focused on addressing the critical need for substitute teachers in school districts. Recognized for its innovative approach, Swing Education strives to ensure that every classroom has a qualified teacher, even amidst a nationwide teacher shortage. The company's commitment to diversity and inclusivity reflects its belief that in order for schools and students to thrive, their workforce should reflect the variety inherent within the student population they serve.

Position Summary

Swing Education is currently looking to fill the role of Manager, Account Management. This is a remote position highly preferred for candidates located in the Pacific Standard Time (PST) zone. The salary range for this position is between $162,500 and $170,000 USD, determined based on experience and adjusted for cost of living standards based on location.

Job Responsibilities

In this dual-role position, the Manager, Account Management will balance responsibilities between individual performance and team leadership:

1. Enterprise Account Expansion & Individual Performance (50%)
   The manager will personally manage and grow Swing Education's top 25 enterprise accounts, employing best-in-class account expansion strategies. The role will require driving district-level expansion by activating additional sites within schools and increasing platform adoption. The manager is expected to create high-impact customer engagement sequences that maximize retention and account growth. Establishing strong relationships with key decision-makers—such as CHROs and Superintendents—will be essential for ensuring customer success and initiating upsell opportunities.

2. Team Leadership & Mentorship (50%)
   The manager will lead and mentor a team of Account Managers focusing on driving revenue expansion, customer retention, and overall satisfaction. Responsibilities include being a hands-on coach, shadowing calls, reviewing deals, and establishing KPIs for team performance. The manager will also need to develop processes and practices that enhance the team's performance while ensuring adherence to high HubSpot CRM standards.

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Required Skills and Qualifications

To be considered for this position, candidates should possess the following qualifications:

• 7+ years of experience in account management, enterprise sales, or customer success, with a minimum of 3+ years in a leadership role.
• K-12 district sales experience is a significant advantage.
• Proven record of successfully managing and expanding enterprise accounts, consistently exceeding revenue and retention goals.
• Experience in leading and scaling account management teams within a high-growth environment characterized by rapid changes.
• Strong executive presence to foster trust with district leaders and school administrators.
• Data-driven decision-making capabilities with proficiency in account health tracking, expansion forecasting, and optimization processes.
• High proficiency in CRM tools, preferably HubSpot or Salesforce.
• A passion for educational technology and marketplace businesses is also highly desirable.

Company Culture and Benefits

Swing Education prides itself on being an equal opportunity employer, emphasizing a work culture that values diversity and inclusivity. A comprehensive benefits package is provided to employees, including:

• Medical, dental, and vision benefits
• Flexible time off (FTO)
• Paid holidays
• Parental leave
• Stock options
• Professional development reimbursement programs
• Co-working membership reimbursement
• A mission-driven work environment that promotes collaboration and balance among team members.

Conclusion

In conclusion, the Manager, Account Management position at Swing Education not only offers a competitive salary and a chance to contribute to a crucial sector—education—but also presents an opportunity to thrive in a forward-thinking company underpinned by a commitment to inclusivity and diverse representation in the education field. Candidates who thrive in dynamic, growth-oriented settings and are motivated by the mission of enhancing educational experiences are encouraged to apply.

This job offer was originally published on himalayas.app