Manager, Hospitality Insights

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Introduction

The job opportunity available is for the position of Manager, Hospitality Insights at ASM Global. This role focuses on delivering analytical insights in the hospitality sector, ensuring that operations are informed by data-driven decision-making. With a commitment to world-class service at live events, ASM Global emphasizes the importance of providing efficient and effective operational strategies.

About the Company

ASM Global stands out as a premier partner for some of the world’s most prestigious live events, venues, and brands. They support operations at over 450 venues globally, facilitating 20,000 events and entertaining approximately 165 million guests each year. By offering a comprehensive suite of services that includes consulting, sales, and content management, ASM Global ensures their partners receive the highest standards of service.

The culture at ASM Global is rooted in inclusivity, collaboration, and innovation. The organization encourages its team members to be authentic and ambitious, with opportunities available for professional growth and development.

Job Role

In the role of Manager, Hospitality Insights, the selected candidate will partner with a network of 40+ live music amphitheaters. The main responsibilities include supporting hospitality leadership, analyzing data to enhance decision-making related to concessions and pricing, and helping improve the operational efficiency of the business. The Manager will be responsible for providing insights and recommendations based on comprehensive data analysis, thereby ensuring that ASM Global's business practices remain innovative and competitive.

Key Responsibilities

The essential functions of the role encompass a variety of tasks that significantly contribute to the organization's operational excellence:

• Deliver Insights: Provide business intelligence and analytics services to stakeholders within venues.

• Develop Venue Knowledge: Build expertise around physical venues and operational processes while leveraging reporting standards such as heat maps and dashboards.

• Support Business Reviews: Participate in monthly business and event reviews to share performance updates and identify areas of improvement.

• Optimize Strategies: Develop and implement effective pricing, product placement, and promotions strategies.

• Communication & Analysis: Effectively communicate guest insights and potential actions to relevant teams, and analyze data related to labor costs and sales management.

• Testing & Innovation: Experiment with changes to operational procedures and inform innovation initiatives focused on enhancing the guest experience and profitability.

  

• Build Relationships: Cultivate relationships with clients and Legends stakeholders to understand and support their business objectives effectively.

Required Skills

To excel in this position, candidates are expected to possess both technical and interpersonal skills:

• Statistical Communication: Ability to translate complex ideas and statistical findings for non-technical audiences.
• Data Analysis Proficiency: Experience with tools such as Excel, SQL, R, Python, and PowerBI for data analysis and visualization.
• Project Management: Competence in managing multiple projects efficiently while maintaining high attention to detail.
• Interpersonal Skills: Strong communication skills, both verbal and written, along with the ability to engage stakeholders effectively.

Qualifications

The candidate should have between 2-5 years of relevant experience in quantitative analytics, ideally working in a consulting or client-facing environment. A Bachelor’s degree in business analytics, statistics, economics, or a related field is mandatory, while a Master’s degree may be preferred.

Compensation

The salary for this position is competitive, ranging from $85,000 to $90,000, with potential bonuses based on experience. The total compensation package is further supported by an array of benefits, including:

• Medical, dental, and vision insurance
• Life and disability insurance
• Paid vacation time
• A 401K retirement plan for financial security

Working Conditions

This position is fully remote within the USA, allowing for flexibility in work arrangements. As part of a diverse work environment, ASM Global is an Equal Opportunity/Affirmative Action employer, welcoming applications from individuals of various backgrounds, including women, minorities, individuals with disabilities, and protected veterans.

Conclusion

The Manager, Hospitality Insights role at ASM Global presents an exciting opportunity for candidates looking to leverage their data-analysis skills to impact the hospitality industry significantly. With a strong organizational culture and focus on operational excellence, candidates are encouraged to apply and contribute to ASM Global’s mission of delivering outstanding service in live event management.

This job offer was originally published on himalayas.app