Oncology Customer Service Support Representative - Remote

Related keywords: remote job medical billingcustomer service representative remote jobbilingual remote job

Introduction

The position available is for an Oncology Customer Service Support Representative at Labcorp, a leading company in healthcare solutions. This role is designed for individuals who are passionate about assisting patients and clients regarding their healthcare-related inquiries. As a remote position, it offers flexibility and the opportunity to contribute to life-changing healthcare breakthroughs while working from the comfort of your home.

Job Overview

The Oncology Customer Service Support Representative is responsible for providing support to patients and healthcare professionals. This includes answering questions related to health insurance coverage, payment options, and billing inquiries. The role requires functioning in a fast-paced environment with an estimated volume of around 75 calls per day. The ability to maintain a courteous and compassionate demeanor while handling sensitive information is paramount.

Duties and Responsibilities

• Respond to patient and client inquiries over the phone regarding health insurance coverage and billing issues.
• Assist in financial responsibility assessments and resolve billing questions.
• Collaborate across various departments to ensure all issues are addressed and resolved.
• Process credit card payments over the phone, ensuring adherence to PCI compliance.
• Document all telephone conversations accurately in the respective systems.
• Maintain confidentiality according to HIPAA guidelines.
• Provide support with payment plans for outstanding patient balances.
• Update records in the billing system with accuracy and efficiency.

Required Skills and Qualifications

To qualify for this position, candidates must possess either an Associates degree along with a minimum of 1 year of relevant work experience or a High School diploma/GED with at least 3 years of relevant experience. Candidates with a background in healthcare are preferred, particularly those familiar with medical billing and collections. The qualifications include:

• An understanding of insurance EOB (Explanation of Benefits).
• Experience in a high-volume customer service environment.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.

In addition, familiarity with MS Office, Windows OS, and database management would be advantageous. Knowledge of Medicare/Medicaid billing, CPT and ICD10 codes, and experience with a Laboratory Information System (LIS) is also preferred.

Bilingual candidates who can communicate in both English and Spanish will have an edge in the application process, as it enhances the ability to assist a broader range of patients.

Working Conditions

As this is a remote position, candidates should ensure they have the necessary technology and internet connection to perform their tasks effectively. The company requires a minimum internet speed of 50 megabytes per second and prohibits the use of satellite internet. A desktop or laptop connection through an Ethernet cord is essential to maintain connectivity and performance.

Salary Range

The pay range for this position is $15.50 to $20.00 per hour, depending on the candidate's skills and prior relevant experience. This compensation aligns with the importance of the role within the healthcare system, where accurate information and support can significantly impact patient care.

Application Deadline

The job listing is open until October 12, 2025, with applications accepted until this date for interested candidates. Labcorp values a diverse workplace and encourages all qualified individuals to apply regardless of background.

Conclusion

This position represents an exciting opportunity for candidates looking to build a career in healthcare customer service. The ability to support patients through their healthcare journey adds a meaningful dimension to the work, and being part of Labcorp allows employees to contribute to significant healthcare solutions. If you possess the required qualifications and a strong desire to make a difference, this could be the perfect job for you.

This job offer was originally published on himalayas.app