The role of Partner Success Manager (w/m/d) at Pennylane offers a unique opportunity to directly influence the daily lives of millions of entrepreneurs in Germany and, eventually, across Europe. In a dynamic fintech environment, this position revolves around enhancing customer experience, managing relationships, and fostering client success within the realm of finance and accounting.
Pennylane is poised as one of the rapidly expanding fintech firms within both France and Germany. After five years in operation, this innovative startup has successfully carved out its niche by offering groundbreaking accounting and financial software that simplifies financial operations for small and medium enterprises (SMEs) and accounting firms. The company has made significant strides, raising a total of €225 million from notable investors, including Sequoia, recognized for its early investments in major tech companies like Google and Facebook. Over the years, Pennylane has grown from a small group of seven co-founders to a thriving team of more than 900 employees, affirming its reputation as one of the best workplaces with an impressive 4.6/5 rating on Glassdoor.
As a Partner Success Manager, your mission is to be the voice of the customers in Germany, ensuring their success with the Pennylane platform. Your key responsibilities include:
Customer Onboarding: You will facilitate the complete onboarding process for new customers, which includes both businesses and accounting firms, ensuring they derive maximum benefit from Pennylane's offerings.
Customer Care: Acting as the primary point of contact for existing clients, you will maintain trusting relationships, identify potential for upselling, and ensure clients utilize Pennylane effectively to meet their business objectives.
Proactive Consulting: Conducting regular health checks and reviews is critical for maximizing customer satisfaction, maintaining loyalty, and preventing churn.
Internal Project Collaboration: Working closely with the German sales team and management will be essential. You will help streamline processes, provide feedback on product requirements, and contribute to the strategic growth of Pennylane within the German market.
Expertise Development: You will become a product expert on the financial and accounting landscape in Germany and share this knowledge with customers.
To excel in this role, candidates must possess:
Experience: A minimum of three years in accounting or account management, ideally within client-oriented roles in SaaS or fintech environments.
Industry Knowledge: A strong understanding of the needs of businesses or accounting firms concerning finance, invoicing, and accounting practices.
Soft Skills: Exceptional communication skills, with a flair for simplifying complex concepts and demonstrating empathy towards customer needs.
Proactive Attitude: As a member of an early-stage team in Germany, you should be solution-oriented, quick to take initiatives, and willing to create processes from scratch.
Languages: Fluent German (C2 level or native) and proficient English skills required for collaboration with the international team.
Pennylane offers an attractive employment package, including:
In summary, the Partner Success Manager role at Pennylane is a perfect fit for individuals passionate about customer success in an evolving fintech landscape. The position demands seasoned professionals who thrive in collaborative, tech-savvy environments and are driven to improve the user experience of financial solutions. This is an invitation to be at the forefront of innovation within the finance sector and to join a remarkable team eager to impact the world of SMEs in Germany and beyond.
This job offer was originally published on himalayas.app
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