Product Manager, Voice of the Customer – US Market

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Overview of Veriforce

Veriforce is recognized as the fastest-growing SaaS technology and services company in the global supply chain risk management market. The organization specializes in helping industry-leading companies create safe and collaborative work environments while ensuring sustainability within their operations.

Job Position: Product Manager, Voice of the Customer

Veriforce is looking for a Product Manager specifically focused on the Voice of the Customer (VoC) for the US market. This position is described as strategic and vital for connecting with US customers, commercial teams, and the global product organization. The manager is expected to ensure that insights from customer interactions shape the company's product strategy, emphasizing a customer-first approach.

Responsibilities of the Role

In this position, the Product Manager is responsible for numerous key activities, which include:

• Voice of the Customer Programs: Design and implement scalable VoC programs tailored to the US market. Key tasks include utilizing digital surveys, organizing focus groups, holding customer advisory boards, and facilitating product feedback sessions.

• Customer-Centric Product Strategy: Act as the customer advocate in product planning, ensuring the needs of customers guide product roadmap priorities. The manager will collaborate with product leaders to ensure that insights into customer preferences inform investment decisions and feature planning.

• Product Usage Insights: Use product analytics tools like Pendo to gauge product engagement among customers in the US and correlate this data with user sentiment to uncover opportunities and unmet needs.

• Cross-Functional Collaboration: Maintain close alignment between local insights and global product directions by fostering ongoing communication between various teams, which includes Product Ops, Engineering, and Sales.

Required Skills and Qualifications

Candidates for this position should have:

• A minimum of 4 years of experience in product management, customer research, or customer success within the B2B SaaS or technology space.
• Proven track record in implementing voice of customer programs and effectively influencing product teams based on customer feedback.
• Experience with product analytics tools such as Pendo, Mixpanel, or Amplitude to draw and present valuable insights.
• Strong communication, facilitation, and storytelling abilities.
• Proven capability to work across regional and global teams effectively.
• An understanding of the US compliance, risk, or B2B enterprise market is highly preferred.

Key Stakeholders and Collaboration

The role emphasizes collaboration with two critical groups:

• US Regional GTM (Go-To-Market) and Customer Success Teams: The manager will work with these groups to collect structured customer feedback throughout the customer lifecycle.
• Global Product Leaders and Segment Product Managers: This collaboration enables the manager to act as a vital insight partner to ensuring that US market needs are considered in the overarching product strategy.

Key Deliverables for the First Year

The Product Manager is expected to achieve key objectives within the first 12 to 18 months, including:

• Establishing and operationalizing a formal VoC program in the US.
• Creating customer advisory boards or feedback groups aligned with different customer segments.
• Implementing product usage analytics and generating insightful dashboards.
• Building trustful working relationships with both regional and global teams.
• Delivering clear demonstrations of how US customer insights influenced product decisions.

Company Culture and Benefits

Veriforce promotes a mission-focused and mission-driven culture aimed at ensuring the safety of workers. The benefits of joining their team include:

• A workplace environment prioritizing comprehensive customer engagement and innovation.
• 100% paid medical and dental insurance for employees.
• Monthly contributions to Health Savings Accounts.
• A competitive 401(k) match plan that is immediately fully vested.
• Attractive Paid Time Off (PTO) policies, including time for volunteering.
• Opportunities for remote work.

Employment Conditions

Job offers from Veriforce will be contingent upon the successful completion of a drug screen and background check, ensuring that they maintain a trustworthy and responsible work environment.

This job offer was originally published on himalayas.app