Qualitative Interview Host - French speaking

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Company Overview

M3 USA is renowned as a global leader in digital solutions in the healthcare sector, primarily focusing on a variety of operational areas including market research, medical education programs, and clinical development services. M3 has been demonstrating impressive growth over the past 15 years, recording more than 20% annual growth and achieving over 1 billion dollars in revenue each year.

The company operates through various segments that provide essential services to the healthcare, life sciences, pharmaceutical, biotechnology, and charity sectors. Their offerings not only ensure high-quality interactions but also develop significant research methodologies that benefit the entire industry. The role discussed here is part of M3 Global Research, which is committed to delivering top-tier market research recruitment and support services worldwide, with the ability to reach respondents in over 70 countries.

Job Description

The position being offered is for a Qualitative Interview Host. This role is crucial for managing the day-to-day technical aspects of online interviews, especially as M3 transitions to more remote qualitative research approaches based on market demand.

As the Qualitative Interview Host, the responsibilities will include:

  • Acting as a primary point of contact for resolving technical platform issues for both internal and external users.
  • Preparing individuals who will participate in scheduled interviews, ensuring they join on time.
  • Facilitating the initiation of scheduled interviews and troubleshooting any technical difficulties that may arise.
  • Providing support for moderator and interpreter training before the start of a project.
  • Communicating and troubleshooting any issues that are escalated to the QualStage Product Owner and Engineering team.
  • Documenting technical issues to aid both user support and internal process improvements.
  • Staying informed about product enhancements and providing technical instructions and guidance to team members as needed.

This role operates primarily within the hours of 10:00 AM - 6:00 PM CET. Success in this role requires effective management of various responsibilities while prioritizing client satisfaction.

Required Skills

Candidates for the Qualitative Interview Host position must meet several key qualifications. Firstly, a Bachelor's degree or equivalent professional experience is preferred. Additionally, candidates should be multilingual, with a strong command of English along with German and Spanish/Italian.



Experience in supporting qualitative online platforms is beneficial, along with prior exposure to customer service or call center environments. Applicants should demonstrate:

  • Proficiency in both Windows and Apple operating systems, as well as familiarity with major internet browsers including Safari, Chrome, and Microsoft Edge.
  • Exceptional written and verbal communication skills, which are necessary to engage with varied audiences within the organization effectively.
  • Strong interpersonal skills that facilitate collaboration and enhance organizational dynamics.
  • A friendly demeanor when explaining technical steps or issues to users, ensuring understanding in a simplified manner.
  • Well-honed analytical and problem-solving skills, enabling quick resolution of problems as they arrive, and the capability to proactively address potential difficulties before they develop into larger issues.

Successful candidates will also possess strong organizational skills and the ability to motivate themselves with little supervision, showcasing effective time management skills.

Salary Information

While the detailed salary for this role wasn't explicitly mentioned, the compensation can be anticipated to be competitive, considering the scope of responsibilities and the desirability of the skills required. M3 USA is known for offering favorable remuneration to qualified candidates, especially in positions that require multilingual skills and customer support experience.

Conclusion

If you possess the necessary skills and a passion for qualitative research in the digital health domain, this role with M3 USA presents an exciting opportunity. With a commitment to growth and innovation, M3 seeks individuals who are not only capable but also self-motivated and eager to contribute to enhancing the quality of remote research solutions.

In summary, the Qualitative Interview Host position allows you to be at the forefront of market research projects in a progressive global company. Ideal candidates will be those who are technically inclined, have excellent communication skills, and are passionate about supporting research initiatives that make a difference in the healthcare industry.



This job offer was originally published on himalayas.app

M3 USA

United Kingdom

Data entry

Full-time

February 1, 2025

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