Revenue & Operations Manager

Related keywords: bookkeeping remote jobremote job project managerremote job accounting

Job Overview

The position of Revenue & Operations Manager at Hire Hangar is an exciting opportunity for individuals looking to step into a senior leadership role within a rapidly growing company. This role is designed for those who have experience in transitioning businesses from project-based models into scalable, monthly recurring revenue (MRR) driven services. The Revenue & Operations Manager will have a direct impact on leading and shaping the operational and revenue growth strategies of the firm. The position is remote, allowing you to work from anywhere while still engaging with a distributed team.

Job Responsibilities

In this senior, hands-on position, you will be responsible for several key areas:

1. Owning the Revenue Engine: You will lead efforts in pipeline generation, sales execution, client onboarding, and ensure high-quality service delivery and client retention.

2. Team Leadership: You will manage a global team across various time zones, ensuring that performance standards are met through the use of clear KPIs and accountability processes.

3. Growth Coordination: Driving MRR growth will be imperative, which involves coordinating sales resources, managing outbound efforts, and even closing new business deals personally when required.

4. Commercial Model Definition: You will define and enforce the company's MRR-first commercial model by establishing pricing, packaging, and scope controls.

5. Sales and Operations Cadences: Run regular check-ins on sales and operations with live scorecards and monthly reviews with the company Owner.

6. Client Retention Strategies: Improving client retention rates to 95%+ by honing client onboarding processes and communication standards.

7. Operational Infrastructure Development: You will build and enhance the operational framework that includes SOPs, templates, and checklists to ensure consistency and scalability.

8. Financial Management: Maintain rolling cash flow projections and manage financial transparency to avoid risks.

9. Performance Reporting: Monitor core metrics on a regular basis, focusing on MRR health, close rates, and efficiency indicators.

Required Skills

For prospective applicants, the Revenue & Operations Manager position seeks candidates who possess:

• Proven experience in growing a services business achieving between $1 million to $5 million in revenue.
• Familiarity with both commercial growth and operational execution, ensuring a well-rounded understanding of business dynamics.
• Direct involvement in managing and selling monthly recurring services pertaining to bookkeeping, accounting, or IT managed services.
• Strong history of improving client retention throughput effective onboarding and communication measures.
• Experience in leading and managing distributed teams while setting clear goals and accountability.
• A data-driven mindset: being scorecard-driven and capable of leveraging KPIs for decision-making.
• Previous experience in remote work environments utilizing collaboration tools like Slack, Zoom, and more.

Preferred Qualifications

While not essential, candidates may stand out further with:

• Experience targeting B2B service companies generating between $2 million to $4 million.
• History of establishing and supervising referral systems involving partners like finance advisors and attorneys.
• An entrepreneurial spirit comfortable with operating in an agile environment—where speed and ownership are valued more than structured corporate models.

Tools and Technologies

The successful candidate should be adept at using various tools and technologies suitable for the role, such as:

• Slack
• ClickUp
• Google Workspace
• Google Meet / Zoom
• QuickBooks Online (QBO)
• Canopy
• UltraTax

Application Process

Candidates interested in applying must complete the application form in full. Notably, part of the process involves recording a video, which is crucial for advancing in the selection process. Applications without a recorded video will not be considered. This highlights an emphasis on communication skills and personal engagement in the remote workspace.

Conclusion

Overall, the Revenue & Operations Manager position at Hire Hangar offers a great opportunity to join a dynamic company focused on growth in a remote setting. With the chance to lead various operational aspects while interacting with a global team, this role promises a significant long-term career trajectory for the right candidate. If you possess the relevant experience and are motivated to take ownership of your work, this could be the perfect role for you.

This job offer was originally published on himalayas.app