Related keywords: ux remote jobquality assurance remote jobremote job qa
## Overview of the Employer Scotty AI is innovative in the realm of AI-driven digital workforce solutions. Established in the Netherlands and Portugal, the company focuses on scaling digital workers to automate complex processes. Their approach aims at maximizing cost efficiency and enhancing business outcomes, thereby providing superior experiences for users and clients alike. The company works with large enterprises, boasting awards for its effective technology implementations.
## Job Title and Role The position being offered is for a Conversation Designer based in Portugal. This role is instrumental in shaping how the company’s AI agents interact with users, integrating the character and logic into these digital interactions. It's described as a high-impact, hybrid role that encompasses strategy alongside execution.
## Key Responsibilities
Consultancy & Stakeholder Management: One of the primary responsibilities includes acting as a key point of contact for clients throughout the design and implementation phase of AI conversation solutions. This involves mapping out business processes and translating them into specific conversational requirements.
Design & UX Strategy: The role requires the creation of modular conversation solutions and UX flows for both new and existing use cases.
Implementation & Prompt Engineering: As a hands-on position, the Conversation Designer will refine AI behavior through sophisticated prompt engineering and by strategically reusing existing logic modules.
Data Analysis & Optimization: In addition to designing and implementing conversations, the designer will analyze interaction logs and performance data to identify inefficiencies and guide debugging efforts.
Quality Assurance: To ensure each digital worker functions smoothly, the designer must enforce strict quality assurance protocols, continually reviewing flows and prompts in the system.
Architecture & Innovation: The successful candidate will also contribute to building a library of reusable components and best practices in conversation design.
## Required Skills To excel in the offered position, candidates should possess the following skills:
Client Communication: Experience managing stakeholders effectively while simplifying complex ideas is crucial. Leading client-facing workshops and discovery sessions will be key tasks.
Conversation & UX Expertise: Prior knowledge in natural dialogue design and writing for user interactions is preferred. Skills in creating persona-driven writing for prompts and messages are essential.
Technical Proficiency: A deep understanding of prompt engineering (especially with large language models) is important. Familiarity with analyzing system logs and comfortable working with JSON/YAML configurations are necessary qualifications.
Analytical Skills: The ability to interpret conversation data and define test cases to evaluate AI performance will be vital for success in this role.
Agile Methodology: Familiarity with project management tools such as Jira and Confluence, as well as ticket-based workflows, is desirable.
## Key Behaviors The ideal candidate would embody several characteristics, including:
Ownership: Taking responsibility throughout the lifecycle of a designed conversation, from initial stages to monitoring production.
Proactive Approach: Being able to anticipate client needs and suggest improvements to streamline processes without waiting for complete briefs.
Curiosity: Demonstrating a profound interest in understanding product configurations, user requirements, and advancements in AI technology.
Creativity: An inclination towards experimenting with different prompts and solutions will be essential, embracing a trial-and-error methodology.
Collaboration: Contributing to team knowledge, clear documentation practices, and comprehensive testing support is expected.
## Expected Outputs Key deliverables for this role may include:
Development of reusable patterns and informative documentation.
Language: All applications and resumes must be submitted in English.
Residency: Candidates should currently reside in Portugal, with a preference for those located near Aveiro.
Work Permit: Proof of valid Portuguese work authorization is required.
## Employment Benefits The job offers a permanent contract and operates on a remote-first model, allowing for flexibility in work environments. Other significant benefits include:
In summary, the role of Conversation Designer at Scotty AI presents a unique opportunity for those passionate about AI interaction and user experience. Candidates should possess a blend of creativity, technical expertise, and stakeholder management skills, making this an exciting position for professionals aiming to impact the field of conversational AI.
This job offer was originally published on himalayas.app
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
