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Housecall Pro is a fast-growing company founded in 2013 that specializes in providing innovative tools for home service professionals. Their primary goal is to help these professionals streamline various aspects of their business operations, including scheduling, dispatching, payments, and more. The company is committed to enhancing the lives of home service professionals, allowing them to save time and grow profitably while providing outstanding service to their customers. With a diverse team of over 1,800 employees and support for more than 40,000 businesses, Housecall Pro fosters a culture of community and inclusiveness, promoting growth and success for all employees and customers.
The position being offered is for a SaaS Onboarding Specialist, which falls under the Customer Success team at Housecall Pro. This role is critical as it involves direct interaction with enterprise customers to ensure their onboarding experience is seamless and their long-term success is prioritized. As the human face of the company, the Onboarding Specialist will work to strengthen the customers' relationship with the Housecall Pro platform and aid in their engagement with the services provided.
As an Onboarding Specialist, the main responsibilities include:
Owning the relationship during the initial onboarding process for new Key Accounts. This includes account activation, increasing adoption and product utilization, and ensuring a trusted relationship is established.
Handling long-term support requests for training and coaching for all Key Accounts following onboarding, ensuring that clients can maximize the benefits of Housecall Pro’s offerings.
Effectively communicating client information, trends, and feedback across various internal teams such as sales, marketing, engineering, and tech support.
Identifying opportunities for account expansion and developing relationships that lead to customer advocacy.
Innovating on support processes and proactively seeking improvements to the customer experience.
Troubleshooting technical issues while providing creative solutions.
The ideal candidate for this position will possess:
Preference given to bilingual candidates (English/Spanish) and those with established relationships within relevant industries like HVAC, plumbing, and electrical.
Proven success working collaboratively with cross-functional teams
Experience with CRM systems and familiarity with customer success methodologies.
Excellent communication skills, both written and verbal, alongside strong problem-solving abilities are essential.
A self-starting attitude and the ability to thrive in a fast-paced environment are crucial for success in this role.
The expected compensation range for the Onboarding Specialist position is between $23.99-$28.21 per hour, which includes base pay plus potential bonuses. The specific hourly rate will depend on factors such as the candidate's skills, experience, and geographic location.
Housecall Pro promotes a culture of innovation and inclusivity, valuing input from every team member. The company underscores its commitment to diversity, providing an equal opportunity work environment where each employee is encouraged to thrive.
For job seekers interested in making a significant impact in the lives of home service professionals, this position at Housecall Pro offers a unique opportunity. As a SaaS Onboarding Specialist, you'll be integral in helping clients navigate their onboarding journey, ensuring they achieve optimal success with the platform. The role not only promises engaging responsibilities and the chance to work with key accounts, but it also presents a supportive environment backed by a generous benefits program. If you have the skills required and a passion for customer success, apply to join Housecall Pro's exceptional team.
This job offer was originally published on himalayas.app
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
