Sales Operations Specialist

Related keywords: mental health remote jobremote job microsoftcustomer service remote job

This page contains product affiliate links.

Job Overview

The position available is for a Sales Operations Specialist at Crayon, located in Wooburn Green, Buckinghamshire, UK. This role is designed for individuals who have a knack for managing operational tasks and providing essential support to sales teams in driving growth. The company values a culture of collaboration, personal growth, and success across all business areas.

Responsibilities

As a Sales Operations Specialist, you will be tasked with managing various operational administrative tasks that are pivotal to the end-to-end process related to Software and Crayon Services. Your efforts will play a crucial role in supporting sales teams as well as the broader organization to boost client retention and expansion. Key responsibilities in this role include:

• Managing Quotes and Orders: You will handle incoming quotes and orders, while taking ownership of the renewal processes for vendors.

• Providing Support to Customers: Your role will also involve assisting customers in making informed software investment decisions. This will be achieved by facilitating discussions and striving for optimal outcomes.

• Proactive Renewals Management: You are expected to ensure that renewals are managed effectively, providing timely and precise offerings that optimize cost management throughout the cycle.

• Process Management: Engage in the pre- and post-purchase processes to ensure that customers benefit from the best possible pricing and see purchases through to successful utilization and deployment.

• Collaboration with Vendors: You will work with prominent vendors such as Microsoft, Adobe, Veeam, Oracle, and more, necessitating strong relationships to successfully complete processes.

• Internal System Navigation: Familiarity with internal systems such as CRM, D365FO, Jira, and Zendesk will be essential for day-to-day operations.

Required Skills

Candidates should have a minimum of 3 years of experience in a similar role, which may include positions in customer service, support, or operations. Specific skills and experiences that are highly beneficial include:

• Proficiency in working with ERP/CRM systems and a strong foundation in software licensing is necessary. Familiarity with vendors such as Microsoft, Adobe, VMware, Citrix, and others is crucial.
• Problem-solving skills and the ability to work under pressure are key attributes for this role. Moreover, teamwork and inter-personal skills are essential to collaborate effectively across departments.
• An inclination towards customer service and an attention to detail will allow for high-accuracy communication while responding to clients and facilitating internal discussions.

What’s on Offer

Crayon ensures that employees are compensated fairly with an attractive remuneration package. Benefits provided include:

• Comprehensive health coverage for employees and their dependents.

• Sick leave: 10 sick leaves, as well as uncapped annual leave.

• Access to an Employee Assistance Program for mental health support.

• Regular social events and company gatherings foster interaction and camaraderie.

The organization is committed to developing its employees, offering ongoing technological and professional development opportunities, underscoring their desire to invest in the future of their team members.

Company Culture and Values

Crayon champions a workplace culture defined by diversity, equity, inclusion, and belonging (DEIB). The company demonstrates its commitment to enriching team dynamics through the incorporation of diverse backgrounds and experiences. They encourage applications from individuals regardless of race, color, religion, gender identity, neurodiversity, or any factors protected by local laws. The company’s priority during recruitment is to embrace equally qualified candidates who can enhance its vibrant and inclusive environment.

Ideal Candidate Attributes

The ideal candidate for the Sales Operations Specialist role should possess:

• A strong sense of responsibility combined with the capacity to work efficiently under pressure.

• Excellent communication skills that ensure effective interactions with both customers and internal teams.

• A keen interest in problem-solving and the ability to connect various dots within the operational processes to identify and implement improvements.

By joining Crayon, you are not only embarking on a new career path, but are becoming part of an award-winning employer that values growth, collaboration, and diversity.

This job offer was originally published on jooble.com