Related keywords: remote job microsoftcustomer service remote jobremote job customer service
This page contains product affiliate links.
The position of Sales Operations Specialist at Crayon offers an exciting opportunity for candidates who are eager to manage key operational tasks and support sales teams in driving growth. Located in Wooburn Green, Buckinghamshire, UK, this role operates within a dynamic environment that emphasizes collaboration and innovation. The successful candidate will report directly to the Operations Director and immerse themselves in a thriving culture that promotes both professional growth and teamwork.
The primary responsibilities of the Sales Operations Specialist include managing operational administrative tasks related to the end-to-end process for Software and Crayon Services. This role plays a crucial part in supporting the Sales Teams and broader business efforts to retain and expand the client base. Key duties consist of the following:
Managing Quotes and Orders: You will play a vital role in the management of incoming quotes and orders while taking ownership of the renewals process for Crayon’s vendors.
Proactive Renewals Management: Ensuring timely, accurate, and optimized renewal offerings is essential, maintaining cost management throughout the renewal cycle.
Pre- and Post-Purchase Management: It will be your responsibility to ensure customers maximize their software investments, guiding them from purchase through deployment.
Collaboration with Vendors: You will work alongside notable vendors like Microsoft, Adobe, and Oracle, thereby enhancing your skills in software licensing and vendor management.
Internal System Usage: Familiarity with tools like CRM, D365FO, Jira, and Zendesk is required, providing the backbone for daily operations and organizational tasks.
To be eligible for this position, applicants are expected to demonstrate a wide array of competencies and experiences:
Experience: A minimum of 3+ years in related fields such as customer service, operations, or software specialization is needed. Familiarity with ERP/CRM systems will significantly aid your application.
Software Licensing: You should possess knowledge of software licenses, particularly with vendors like Microsoft, Adobe, Veeam, and others.
Cost Optimization: Demonstrated experience in optimizing costs and showcasing savings within both existing and new accounts is vital for ensuring customer satisfaction and operational success.
Besides technical skills, personal attributes hold significant importance for Crayon. Candidates must exhibit the following qualities:
Responsibility & Teamwork: A strong sense of responsibility and the ability to work effectively under pressure while engaging positively with team members is crucial.
Problem-Solving Skills: Proficiency in identifying problems and understanding their causes is essential for delivering high-quality outcomes.
Customer-Oriented Mindset: Strong customer service focus and effective communication skills will be key in delivering superior service and retaining clientele.
While specific salary details are not disclosed, the job advertisement indicates an “attractive remuneration package.” Additionally, benefits include:
Healthcare Coverage: Health Maintenance Organization (HMO) coverage for employees and two dependents is offered.
Leave Allowances: Employees benefit from 10 sick leaves and uncapped annual leave, promoting work-life balance.
Employee Assistance Programs: Access to resources designed to support employee well-being.
Career Development: Continuous opportunities for career advancement, along with technological and professional development initiatives, are emphasized to nurture talent.
Social Events: Inclusive social and company gatherings to foster team spirit.
Crayon is deeply committed to promoting a culture of diversity, equity, inclusion, and belonging (DEIB). The company recognizes that a diverse workforce strengthens the team's innovation and effectiveness. They welcome applications from individuals from all walks of life, embracing differences in race, age, religion, sexual orientation, gender identity, and more. This commitment extends to prioritizing equally qualified candidates who can enrich team dynamics.
To apply, individuals are encouraged to showcase their skills and express interest in this unique position. Crayon emphasizes that they are equipped to assist applicants requiring accommodations during the hiring process. By joining Crayon, candidates will have the opportunity to work in an award-winning environment while making a significant impact in the world of software and services.
This job offer was originally published on jooble.com
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
