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This position entails serving as a Senior Enterprise Success Manager for Dotmatics, specifically for their LabArchives suite of applications. Dotmatics is a pioneer in providing scientific software aimed at enhancing R&D efforts by effectively connecting science, data, and decision-making. As part of a global team, this role provides the opportunity to work directly with enterprise customers, helping them realize the value of LabArchives' innovative solutions.
Dotmatics is recognized as a leader in R&D scientific software, aimed at improving efficiency in research and accelerating innovation. The platform is trusted by over 2 million scientists and 10,000 customers globally. Dotmatics is headquartered in Boston, with a workforce exceeding 800 employees dedicated to supporting its clientele across more than 180 countries.
As the Senior Enterprise Success Manager, you will be pivotal in managing large-scale strategic accounts while driving customer satisfaction. Using your background in science or research, you will engage with users, ensuring that their success criteria are met and that they are deriving maximum value from the LabArchives suite of products. Responsibilities include:
Applicants should possess at least 7 years of Customer Success experience in a Software as a Service (SaaS) context, ideally involving enterprise customers. Key skills sought in candidates include:
Familiarity with relevant scientific software, academic institution workflows, or prior sales experience would further enhance an applicant’s profile.
While not explicitly stated in the text, the salary for this role is projected to be within the range of $82,280 to $96,800 USD, reflecting the company’s commitment to a market-based compensation strategy. Total rewards offered by Dotmatics include:
Overall, Dotmatics aims to provide a holistic compensation and benefits package to attract and retain top talent, recognizing that salary alone does not account for the total employee experience.
Dotmatics demonstrates a commitment to diversity and is an equal opportunity employer. They encourage qualified candidates, especially those who might suffer from a lack of confidence due to imposter syndrome, to apply without hesitation. The company seeks dynamic individuals capable of contributing positively to its mission, regardless of their background.
In conclusion, this position offers a compelling opportunity for candidates seeking to leverage their customer success and scientific knowledge in a collaborative, remote-friendly environment. By joining Dotmatics, you'll be part of an innovative team dedicated to enabling scientists to create a healthier, cleaner, and safer world.
This job offer was originally published on himalayas.app
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