Senior Experience Partner

Overview of Granicus and the Role

Granicus is a company dedicated to transforming the Govtech industry, serving the people who serve the people. Their mission is to enhance interactions between governments and constituents through innovative technology. They have been recognized on the GovTech 100 list multiple times and have a strong track record over 25 years, having served more than 5,500 government agencies globally. If you're looking to join a team that believes in making the world a better place through technology, Granicus offers an engaging environment to do just that.

Job Summary

The Senior Experience Partner role at Granicus is pivotal in addressing the needs of clients while ensuring the successful implementation of technology solutions designed for government agencies. This role highlights a blend of customer experience (CX) expertise, strategic insights, and proficiency in a variety of technology services. As part of Granicus’ mission to provide equitable solutions for communities, this position engages with customer requirements comprehensively.

Responsibilities

The Senior Experience Partner's responsibilities include:

• Pre-sales alignment and experience definition, ensuring that customer and agency needs are matched with Granicus solutions.
• Running project kickoffs and providing industry expertise and perspective to drive improved outcomes.
• Regular interactions with customers to maintain executive relationships and ensure operational compliance and alignment with customer objectives.
• Acting as the primary point of contact (POC) for owned programs while protecting and growing revenues through strategic upsells and cross-selling.

These responsibilities require a high level of interaction with various stakeholders as well as a strong initiative in maintaining long-term relationships with customers.

Required Skills

Applicants for the Senior Experience Partner role should have:

• 2-3 years of experience in digital services and project management, ideally with a background in human-centered design.
• The ability to act as a strategic advisor reflecting a deep understanding of customer needs.
• Strong interpersonal skills to build relationships across various levels within both the company and customer organizations.
• Demonstrated commercial acumen with P&L management experience.
• A passion for public service and citizen engagement, showing a commitment to transforming services based on community needs.

Ideal candidates will also need to exhibit flexibility and a proactive mindset, capable of adapting quickly to change and finding innovative solutions to challenges.

Salary and Benefits

The position offers a competitive salary range of USD $89,000.00 - $102,000.00 per year. Granicus promotes a work culture that embraces diversity, inclusion, and personal growth, encouraging those who may not meet every requirement to still apply and explore opportunities within the organization. Granicus also emphasizes the importance of data privacy and information security, making it a key responsibility in all roles.

Work Environment

Granicus is a remote-first company, providing opportunities to work from various locations such as the United States, Canada, UK, India, Armenia, Australia, and New Zealand. They embrace a culture of transparency and inclusivity and are committed to building a supportive workplace. Employees have access to various resources and programs aimed at fostering professional and personal development.

Company Culture

Granicus supports a diverse culture through Employee Resource Groups and thematic discussions involving various aspects of employee life and well-being, including mental health and work-life balance. Interaction with leadership, including “Coffee with Mark” sessions, allows for open conversations and transparency regularly. Additionally, initiatives like Microsoft Teams communities cover interests ranging from wellness to family and parenting, creating an engaging community within the remote working framework.

Conclusion

If you're an advocate for public service technology and have a solid background in customer experience and project management, the Senior Experience Partner position at Granicus could be a fitting opportunity for you. This role not only represents a chance to impact government functions positively but also allows you to grow in a forward-thinking, inclusive company with a dedication to diversity and employee success. Embrace the chance to contribute to meaningful change while being part of a comprehensive and supportive team at Granicus.

This job offer was originally published on himalayas.app