Senior Omnichannel Commercial & Operations Manager- Jewellery Brand

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Job Overview

MODE SEARCH Ltd. is partnering with a distinguished jewellery brand in search of a Senior Omnichannel Commercial & Operations Manager. This brand is renowned for its delicate and bespoke designs, crafted from the finest materials. As this company continues to experience remarkable growth, it is looking to enhance its leadership team with a strategic hire who will significantly impact brand awareness, develop brand strategy, and boost its market presence.

Role Responsibilities

In this pivotal role, you will report directly to the CEO and contribute to shaping the brand's commercial strategy to resonate with the organization's vision. Your duties will include a dynamic mix of responsibilities that encompass strategic oversight and operational management across various facets of the business. You will engage actively with the e-commerce, merchandising, and marketing teams while maintaining a hands-on approach to distribution and reporting.

Key Responsibilities include:

• Developing and executing brand strategies to enhance positioning and overall performance.
• Setting up frequent performance reports that include valuable customer insights and market trends.
• Managing the Profit and Loss (P&L) across retail, e-commerce, and wholesale channels.
• Reviewing merchandising strategies, stock levels, and demand forecasting to optimize availability.
• Leading operations across all channels to ensure seamless execution and customer satisfaction.
• Nurturing and expanding existing wholesale partnerships while developing distribution channels aligning with the brand's vision.
• Identifying and formulating new collaborations to strengthen the market presence of the brand.
• Collaborating closely with the design, merchandising, and digital marketing teams to ensure cohesive brand messaging.
• Monitoring brand performance, reporting on key metrics, and proposing actionable insights to optimize brand impact.

Required Skills

To succeed in this role, candidates should possess a minimum of seven years of experience in an operational and commercial position within the luxury segment. The following skills are essential:

• Proficient command of Excel reporting tools, particularly pivot tables to analyze and report data effectively.
• Demonstrated experience in building and managing a P&L, showcasing an ability to understand complex financial elements of business operations.
• A genuine passion for craftsmanship, personalization, and the heritage-driven storytelling characteristic of the luxury market.

This role presents an excellent opportunity for an experienced professional to leverage their skills to shape strategies and operations within an esteemed jewellery brand.

Salary Information

While the job listing does not explicitly mention a salary, it’s worth noting that positions within senior management in the luxury retail sector typically offer competitive compensation and benefits, commensurate with experience. Candidates can anticipate discussions regarding compensation during the interview process.

Workplace Flexibility

The position is based in West London, offering an engaging environment conducive to professional development. Moreover, the role includes the flexibility of working from home on Fridays, reflecting the company’s progressive approach towards modern work-life balance.

Application Process

Candidates who meet the qualifications are encouraged to send their CV and cover letter to info@modesearch.co.uk to apply. Due to a high volume of applications, the company may only contact candidates who have been shortlisted. This process highlights the competitive nature of roles within the luxury retail sector, emphasizing the need for tailored applications that resonate with the brand’s values and objectives.

This job profile not only presents an exciting opportunity with a prominent jewellery brand but also offers the chance for candidates to play an integral role in driving the company’s future growth and success in an ever-evolving market.

This job offer was originally published on jooble.com