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SearchStax is actively seeking a Senior Technical Writer who will be responsible for overseeing the complete content lifecycle for their Marketing and Digital Experience teams. This role is essential for those who are adept at creating content that empowers users—from marketers seeking configuration without code to developers requiring deep technical documentation. This post provides all the necessary insights for prospective job seekers.
In this position, the Senior Technical Writer will manage the documentation vision and establish scalable processes. The goal is to produce content that helps marketers operate independently while instilling confidence among developers. Daily collaboration with various teams—Product, Engineering, UX, Marketing, and Customer Success—is a core aspect of the role. Candidates who resonate with this description are encouraged to apply.
The key responsibilities associated with the Senior Technical Writer position include:
Content Strategy & Governance: Develop an information architecture (IA) that distinctly categorizes the paths for No-Code/Low-Code marketers and Code/API developers. Additionally, the writer will be responsible for maintaining a style guide, templates, and the docs-as-code pipeline (using Zendesk, Markdown/AsciiDoc, Git, and CI/CD).
Content Creation & Maintenance: The writer will be tasked with authoring and continuously updating various forms of documentation including tutorials, UI walkthroughs, in-app microcopy, release notes, API references, SDK documents, and troubleshooting guides. Regular audits will be conducted to ensure that the information is relevant for both marketers and developers.
Portal & Help Center Ownership: The candidate will choose and administer tools (such as Docusaurus, Redocly, Hugo, and ReadMe) for implementing taxonomy, search features, and versioning to aid users in quickly finding the right answers.
Cross-Functional Enablement: The Senior Technical Writer will work closely with Product Marketing during launches, ensuring that documentation and updates resonate with both personas. Additionally, the role involves coaching engineers and Product Managers on best writing practices while advocating for content quality in all releases.
Measurement & Optimization: This involves using analytics to track user engagement and case deflection, then applying those insights to prioritize documentation updates and user experience improvements.
Candidates for the Senior Technical Writer position must possess the following qualifications:
Experience: 5-8+ years as a technical writer focused on modern SaaS or developer-centric products, demonstrating ownership of documents that cater to both business and technical audiences.
Help Centers & Developer Portals: Proven success in developing persona-based Help Centers and Developer Portals is crucial.
Docs-as-Code Workflow: Expertise in docs-as-code workflows, static-site generators, Git, and automated publishing is required.
Technical Knowledge: The ability to read sample code in languages such as REST/JSON, Java, JavaScript, or Python and translate complex technical concepts into accessible content for non-developers.
Analysis & Optimization: A history of utilizing analytics to enhance documentation discoverability and effectiveness is essential.
Writing and Editing Skills: Strong skills in writing, editing, and information architecture; candidates should prioritize clarity, structure, and voice in all documentation.
Additional Skills: Experience in search technology (including Solr, Elasticsearch, or Lucene) or cloud infrastructure is advantageous, as is familiarity with auto-generating API documentation from OpenAPI/Swagger and maintaining Postman collections.
SEO & Accessibility: Knowledge of SEO principles for documentation, accessibility standards (WCAG), and scalable localization practices will also be beneficial.
Leadership Experience: Experience in leading other writers can be a plus in this role.
SearchStax offers competitive compensation and stock options to its employees. The base salary for this role ranges from $117,000 to $142,000, plus a potential bonus. Their salary ranges are determined through market analysis and are designed to evolve with job performance.
The company also provides a comprehensive benefits package, which includes:
401k Match: A 4% match on 401k contributions.
Healthcare Benefits: Comprehensive medical, dental, and vision plans, with 100% coverage for employee-only premiums.
Paid Time Off: Flexible vacation policies and generous paid holidays to promote work-life balance.
Growth Opportunities: Employees are encouraged to innovate and grow their careers within the exciting framework of cutting-edge open-source and cloud technology.
SearchStax prides itself on its remote-first approach, allowing a diverse team across the U.S. and India, with shared workspaces in Los Angeles and Boston. They emphasize a company culture rooted in inclusivity and respect for diversity. The values of the company include ownership, a focus on results, customer obsession, adaptability to change, and continuous improvement.
The Senior Technical Writer position at SearchStax presents an exciting opportunity for those looking to make a significant impact while enjoying the benefits of competitive compensation and a supportive work environment. Candidates who meet the qualifications are encouraged to apply and contribute to an organization that is making strides in the cloud-native search platform industry.
This job offer was originally published on remotive.com
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
