Related keywords: help desk remote jobfinancial analyst remote jobanalyst remote job
The job position is for a Service Desk Analyst I on the 3rd Shift at Core BTS, functioning as the first point of contact for end-user support and assisting with various IT problems related to networks and servers. This role primarily involves troubleshooting software, hardware, and operating system issues while following the organization's quality and service levels. The service desk analyst will communicate effectively with customers and ensure documentation of incidents accurately.
As a Service Desk Analyst I, you will be responsible for a myriad of tasks, including:
Responding to technical assistance requests via phone or electronic communication.
Clearly documenting and communicating findings, both internally and externally.
Interacting with clients and converting technical language into a format that non-technical users can comprehend.
Categorizing and prioritizing reported issues while gathering necessary information to assess each case effectively.
Striving to either resolve or redirect issues within the assigned service level agreements.
Upholding a positive customer support experience characterized by patience and a solution-oriented approach.
Proactively monitoring various servers and networks to anticipate potential faults or failures.
Following detailed operating procedures for email, alerts, and phone communication.
Keeping customers updated regarding the status of their support requests.
Escalating significant issues to appropriate resources as needed.
Utilizing ITIL processes for incident management and problem-solving.
Conducting scheduled maintenance procedures including server patching.
Staying informed of new technologies and the evolution of existing systems to offer improved solutions.
To be eligible for this position, the following skill set is crucial:
Minimum of 2+ years of relevant experience in help desk or network support.
Profound knowledge of Windows 10, Windows 11, Microsoft Office Suite, and Active Directory.
Familiarity with Cisco network devices and Windows servers is a plus.
Understanding of VMWare or Citrix platforms is advantageous.
Verbal Communication: Strong speaking skills to effectively relay information to a diverse audience.
Written Communication: Clear writing style for emails and other documentation is essential.
The analyst is expected to work the 3rd Shift, specifically from Saturday to Wednesday from 11:30 PM CT to 8:00 AM CT. This can be quite appealing for candidates looking for non-traditional hours.
Core BTS emphasizes employee wellness and satisfaction through a comprehensive benefits program that includes, but is not limited to:
Health, vision, and dental insurance plans.
Life insurance and flexible spending accounts for health care and dependent care.
A 401(k) Plan to secure your financial future.
Short-Term and Long-Term Disability Coverage.
Generous Vacation and Flex Time Off Programs.
Paid holidays alongside opportunities for continued learning and development.
The company culture at Core BTS is characterized by collaboration and encouragement, providing employees with a positive environment conducive to skill enhancement and career growth.
At Core BTS, you won’t just find a job; you’ll find an atmosphere that fosters growth, teamwork, and high levels of collaboration. This is an excellent opportunity to work within a dynamic group of professionals who aim to tackle challenges head-on. The company's approach is directed towards not only benefiting the client but also the employees, ensuring that every member is a vital part of the organizational success.
The Service Desk Analyst I position is vital in maintaining a seamless operation that affects every client's experience. Proactive monitoring and support ensure that the client’s needs are met promptly, enhancing customer satisfaction and service quality.
In the job description, Core BTS encourages a diverse range of applicants and welcomes those from various backgrounds to apply. They adhere to Equal Opportunity employment and affirm their commitment to accommodating candidates with any disabilities during the application process.
Overall, this position is ideal for candidates seeking a full-time role in IT support, characterized by flexibility, growth opportunities, and a supportive work environment.
This job offer was originally published on himalayas.app
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
