Software Engineer – Customer Success

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Overview

Feedzai is a pioneer in the field of financial risk management, offering the world's first RiskOps platform designed to safeguard global commerce with an emphasis on cloud-based risk management powered by machine learning and artificial intelligence. Renowned for protecting trillions of dollars in transactions, Feedzai is trusted by notable banks and retailers and boasts a substantial valuation of $2 billion. As part of their commitment to client success, Feedzai is looking for a Software Engineer to join their Customer Success Team.

Role Responsibilities

In the position of Software Engineer within the Customer Success department, your main responsibility will be to ensure that Feedzai's products are installed and tailored to meet client requirements, focused on integration and performance management. You will interact directly with clients, solving complex issues while ensuring a high standard of service. Your daily tasks include:

• Executing the full software development life cycle by building integrations and enhancements to Feedzai's core products.
• Writing well-designed and testable code to optimize performance.
• Integrating various software components into a coherent software system, ensuring seamless functionality.
• Troubleshooting, debugging, and upgrading existing systems whenever necessary.
• Supporting software systems in production while adhering to best practices and industry standards.
• Collaborating in an Agile environment to deliver quality products within stipulated timelines.
• Ensuring proper deployment of features or product upgrades and offering second-tier support for clients actively using the system.

Required Skills and Qualifications

To be a successful candidate for this software engineering role, the following skills, qualifications, and personal attributes are essential:

• A Bachelor’s or Master’s degree in Computer Science or a related field, or commensurate experience.
• At least 2 years of experience in Java software development or another modern programming language.
• Working knowledge of SQL or NoSQL databases.
• Experience in client engagement, demonstrating the ability to work consultatively with clients to understand their needs.
• Proficient English communication skills, both verbal and written, are critical for effective client interaction.
• A readiness to travel up to 15% to fulfill job requirements and client meetings.

Work Environment

The Customer Success Team at Feedzai plays a pivotal role by delivering products and solutions to clients. This team focuses on educating clients, configuring solutions, and developing strategies that address their challenges. Collaborative work with clients allows the team to ensure that they provide fitting solutions and support throughout every phase of the client lifecycle. The team culture fosters openness, encouraging innovative thinking and exploration of new ideas.

Onboarding Experience

If selected, candidates can expect a robust onboarding process. The first 30 days will involve training sessions that integrate incoming engineers with the company culture. New hires will have opportunities to shadow experienced team members, gaining insights into ongoing projects while receiving support from supervisors. Access to extensive resources will facilitate a comprehensive understanding of Feedzai’s offerings and working methodologies.

Company Culture and Diversity

Feedzai prides itself on being an Equal Opportunity Employer, promoting diversity by actively including individuals from various backgrounds without discrimination based on race, religion, gender, sexual orientation, or disability status. The inclusive atmosphere fosters creativity and innovation, allowing employees to thrive and contribute to the company's success effectively.

Career and Growth Opportunities

Feedzai operates at an impressive pace of growth, allowing employees to tackle diverse challenges. The structure provides various pathways for professional development, enabling team members to grow their careers alongside the company's expansion. Through collaborative efforts, employees will have the chance to refine their skills while making significant impacts on financial risk management processes worldwide.

Conclusion

The Software Engineer - Customer Success position at Feedzai represents a vibrant opportunity for professionals in the technology sector, with the chance to influence crucial aspects of financial operations globally. The position requires a mix of technical expertise, client-facing skills, and a passion for problem-solving. For candidates excited about the prospect of working in a dynamic and supportive environment, Feedzai offers a promising career pathway in the heart of the finance tech industry.

This job offer was originally published on jobicy.com