Solutions Engineer (San Francisco)

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Overview

Lakera, a groundbreaking company focused on AI security, is actively seeking a Solutions Engineer to join their team in San Francisco. This role is pivotal in enhancing client implementations and guiding their experience with Lakera’s innovative AI solutions. The company is dedicated to ensuring that AI performs reliably and ethically, making it an exciting opportunity for those passionate about the intersection of technology and security.

Role Description

As a Solutions Engineer, your primary responsibility will be serving as the technical liaison between the customers and Lakera. The position is described as a customer-facing role, where you will engage with clients stretching from the sales process through to post-sales implementation. You will be expected to deeply understand customer needs, harness your technical knowledge, and tailor solutions that utilize Lakera’s AI security platform. This is a unique opportunity to work closely with the Customer Success, Sales, and Product teams to fulfill Lakera's mission of helping top enterprises secure their AI stacks.

Key Responsibilities

In this capacity, you will undertake several vital tasks:

• Act as the primary technical point of contact for customers during their journey with Lakera.
• Collaborate with the Customer Success team to plan and execute seamless implementation processes.
• Generate and maintain technical documentation to streamline operations throughout pre- and post-sale scenarios.
• Assist in configuring products and managing small technical changes required for customer setups.
• Occasionally travel to provide hands-on assistance or training for clients.
• Facilitate communication between customers and product engineering teams to identify opportunities for improvements.
• Help formulate the future growth strategies of the Sales Engineering team by creating playbooks and best practices.

Required Skills and Experience

The successful candidate will bring an extensive array of skills and experience to the role:

• A minimum of 5 years of experience in roles such as Sales Engineer, Solutions Engineer, Solutions Architect, or similar.
• Proven ability to effectively manage relationships with large and complex organizations using technical enterprise products.
• Proficiency coding in Python and JavaScript.
• Demonstrated competence in executing large-scale implementations across major cloud platforms like AWS, GCP, or Azure.
• Familiarity with tools such as Docker, Kubernetes, and Terraform is preferred.
• Understanding of security, compliance, and IT processes involved in implementing B2B products in large networks.
• Strong written and verbal communication skills, comfortable presenting in various settings from individual contexts to large gatherings.
• A self-starter with an organized approach and capable of driving projects towards successful outcomes.
• A genuine passion for AI and its ethical and secure use in business and personal contexts.

Work Environment and Culture

Lakera is characterized by a fast-paced, dynamic startup environment. They operate with a unique team culture that values ownership, transparency, and a diversity of thought. Working at Lakera means adopting a collaborative approach where all team members are encouraged to raise the bar continually and contribute positively to the dynamic work culture. An emphasis on community among its employees suggests that the company maintains an enjoyable and cohesive work environment.

Compensation and Benefits

Lakera places significant emphasis on fair and competitive compensation packages, which include:

• A blend of salary, equity, and comprehensive benefits.
• A high equity stake which is substantial in comparison to their size, with these details shared during the offer stage.
• Health, dental, and vision insurance coverage.
• A 401k plan with employer matching.
• Generous paid parental leave and unlimited PTO policy.
• Additional perks include health, wellness, and commuter benefits, which aim to support employee well-being comprehensively.

Conclusion

If you are driven by the desire to work in a pioneering company like Lakera, fostering a collaborative and impactful workplace while engaging in the rich landscape of AI security, this opportunity is tailored for you. The Solutions Engineer role represents not just a job, but a chance to contribute to a mission that resonates with the ethical development and usage of AI technologies. The impact of your work will extend to numerous enterprises, shaping how AI systems operate securely and effectively.

With continuous learning, professional growth, and a focus on accountability, Lakera is a platform where your contributions will matter. Aspiring candidates are encouraged to apply with no formal deadline as applications are reviewed on a rolling basis.

This job offer was originally published on himalayas.app