Sr CRM Solution Consultant

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Overview

The Sr CRM Solution Consultant position at ServiceNow is a senior-level role within the Solution Consulting team, designed to drive U.S. revenue growth by supporting CRM, CPQ, and digital commerce solution sales across various industries. This position combines technical consulting and strategic advising, engaging closely with Sales, Product Management, and cross-functional teams to craft customer-centric solutions that align with business objectives.

Key Responsibilities

As a Sr CRM Solution Consultant, your key responsibilities include:

• Supporting sales efforts by acting as a domain expert in CRM, CPQ, and automation platforms.
• Leading engaging technical discovery sessions and workshops to identify customer challenges and use cases.
• Designing and delivering product demonstrations that effectively showcase business value to customers.
• Building and maintaining trusted relationships with both technical and executive stakeholders, including C-level decision-makers.
• Providing actionable insights and feedback to Product and Engineering teams to enhance product offerings.
• Sharing best practices, reusable assets, and industry knowledge with the Solution Consulting team.
• Staying updated on market trends, competitors, and emerging technologies.
• Representing the company at key marketing events and customer engagements, including workshops, briefings, and conferences.

Required Skills and Experience

To be successful in this role, candidates should possess the following skills and experience:

• 8-10+ years of experience in pre-sales solution consulting, sales engineering, or similar roles, demonstrating deep expertise in CRM and CPQ technologies across platforms like Salesforce, ServiceNow, SAP, Oracle, Adobe, or Shopify.
• A strong technical understanding of APIs, middleware, cloud-native architecture, and web technologies (including JavaScript and JSON).
• Proven experience in conducting technical discovery sessions and designing customer-focused solutions.
• Excellent communication and presentation skills tailored to both technical and business audiences.
• Strong collaboration skills, able to work cross-functionally with Sales, Product, Engineering, and Marketing teams.
• An ability to think strategically and operate independently in a fast-paced, remote-first environment.
• Confidence and experience in engaging executive-level stakeholders, influencing strategic decisions with a solid understanding of their needs.
• Experience in leveraging or critically considering the integration of AI into workflows, decision-making, or problem-solving is highly desirable.
• Relevant ServiceNow or other cloud platform certifications are advantageous.
• Experience within U.S. industry verticals such as manufacturing, telecommunications, or technology is a plus.

Company Profile

ServiceNow is recognized as a global market leader in innovative technology solutions, particularly in AI-enhanced systems. Established in 2004 in San Diego, California by visionary engineer Fred Luddy, ServiceNow now serves over 8,100 customers, including 85% of the Fortune 500. The company's mission is to transform how organizations work through advanced digital workflows, connecting people, systems, and processes to make the world work better for everyone.

Work Persona and Flexibility

ServiceNow operates with a unique work persona system, categorizing staff under flexible, remote, or required in-office roles based on the nature of their work. The role of Sr CRM Solution Consultant is considered a flexible position, allowing for various arrangements including remote work options. Eligibility may involve confirming the distance between the employee's residence and the closest ServiceNow office using a third-party service.

Opportunities for Candidates

This position offers excellent opportunities for growth in a collaborative team environment. The ability to impact sales performance significantly and engage with high-level stakeholders provides a platform for personal and professional development. Moreover, the focus on staying at the forefront of market trends and employing advanced technologies like AI means candidates will have the opportunity to work with cutting-edge tools and methodologies, enhancing their own expertise in the technology field.

Inclusion and Accessibility

ServiceNow is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to any protected category, ensuring a welcoming and inclusive environment. The company is also dedicated to creating an accessible experience for all candidates. Proper accommodations can be requested to complete the application process by contacting ServiceNow's global talent team directly.

Conclusion

The Sr CRM Solution Consultant role at ServiceNow is an exciting opportunity that combines technical expertise with strategic sales engagement, making it ideal for experienced professionals looking to make a significant impact in the tech industry. This role not only offers competitive compensation but also the chance to contribute to meaningful projects within a globally recognized enterprise.

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