Staff Technology Operations Manager

Related keywords: customer success manager remote jobremote job product managerremote job canada

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Introduction

Affirm is a company that is revolutionizing the credit landscape with an honest and friendly approach. Their model allows consumers to make purchases and pay later, eliminating hidden fees and compounding interest. They are currently seeking a Staff Technology Operations Manager to lead their technical operations and support the company’s strategic planning needs.

Job Overview

The position of Staff Technology Operations Manager at Affirm involves managing and streamlining processes for delivering customer and merchant products. As the complexity of these products increases with business growth, the operations manager will play a crucial role in defining and refining processes that support effective team collaboration.

Key Responsibilities

In this role, you will be responsible for several key functions:

• Support complex, multi-disciplinary transformation programs aimed at expanding Affirm’s consumer product suite and platform capabilities.

• Coordinate with cross-functional stakeholders across the organization to implement change initiatives and ensure alignment between teams.

• Assist in establishing metrics, processes, and frameworks that foster a culture of continuous improvement, encouraging questions that could clarify team priorities.

• Manage business operations that include CAPEX capacity planning, communications, and retrospectives.

• Work closely with cross-functional teams to gather change requirements, identify risks, manage dependencies, and enhance overall efficiency.

• Identify and address inefficiencies while experimenting with new ideas to promote accountability within the organization.

Required Skills

To be eligible for this role, candidates need a combination of education and experience:

• Experience: At least 5 years of proven experience in managing business operations that support Engineering and Product teams.

• Technical Skills: A strong technical background and deep understanding of software development processes are crucial for success in this role.

• Analytical Skills: Proficiency in utilizing low-code AI tools and conducting data analysis is highly desired.

• Methodologies: An understanding of process improvement methodologies and familiarity with scaled agile practices will be beneficial.

• Interpersonal Skills: A track record demonstrating strong stakeholder management skills particularly with teams across Engineering, Product, and Design is vital.

• Additional Experience: Prior experience in vendor management within FinTech, Payments, or Commerce sectors is a plus, along with the requirement for either a Bachelor’s degree in a related field or equivalent practical experience.

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Compensation

Affirm is known for its transparent pay structures which depend on various factors like location and experience. The base pay for this position in Canada ranges from $150,000 to $200,000 annually. This base salary forms part of a larger compensation package that includes:

• Equity rewards
• Monthly stipends for technology, wellness, and family-related expenses
• Comprehensive healthcare coverage, including 100% subsidized medical, dental, and vision coverage for employees and their dependents

Working Environment

Affirm emphasizes its commitment to being a remote-first company. Most roles are remote-friendly, allowing employees to work from virtually anywhere within their country of employment. Staff in proximal roles have flexibility but may occasionally need to work from a physical office. This remote working structure aligns with the company's mission and operational strategy to support their diverse workforce.

Benefits

Affirm offers a competitive benefits package that underscores its core value of prioritizing personnel well-being. Beyond competitive salaries, their benefits include:

• Health care coverage: All premium costs for every level of coverage are fully covered for employees and their families.
• Flexible Spending Wallets: Generous stipends are provided for technology, food, lifestyle needs, and family planning.
• Time off: Competitive vacation policies and holiday schedules promote employee rest and rejuvenation.
• Employee Stock Purchase Plan (ESPP): Enables employees to purchase company shares at a favorable discount.

Company Culture

Affirm is dedicated to providing an inclusive environment during the hiring process, ensuring accessibility for candidates with disabilities. They strive for a supportive interview experience and are committed to the idea that it is their responsibility to meet diverse candidate needs during recruitment.

Conclusion

The Staff Technology Operations Manager position at Affirm not only presents an exciting opportunity to work with a groundbreaking company that values honesty and transparency but also offers generous compensation and a supportive work environment. Job seekers who possess relevant skills, especially in technical operations and stakeholder management, are encouraged to apply and become part of a team that prioritizes innovative thinking and resilience in a rapidly evolving industry.

This job offer was originally published on himalayas.app