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Inspiren is a company dedicated to creating thriving senior living communities by optimizing operations through a streamlined platform. Their primary focus is on protecting resident privacy while providing tools for community operators to improve care decisions. Using data analytics, Inspiren offers insights into various operational aspects, from revenue management to staff utilization, intended to enhance both resident health and staff productivity.
The position of Strategic Accounts Director is pivotal in driving growth, retention, and overall success for Inspiren's key customers, specifically within the healthcare and senior living sectors. This role entails a strategic focus on developing and executing account strategies that not only foster deep customer engagement but also ensure measurable return on investment (ROI) for clients. The success metrics for this position primarily revolve around Contracted Annual Recurring Revenue (CARR) growth and Net Dollar Retention (NDR).
The Strategic Accounts Director will be responsible for:
Driving growth and retention through effective management of strategic customer accounts.
Building trusted relationships with key executives and decision-makers in client organizations.
Regular evaluation and adjustment of account strategies to meet the dynamic goals of the partnerships.
Leading organizational business reviews and strategic roadmap planning to align client and company objectives.
Gathering insights from customer data to enhance the utilization of Inspiren’s products and services.
Advocating for customer needs within Inspiren, ensuring high levels of adoption and account expansion.
Conducting in-person meetings and site visits to strengthen ongoing partnerships with clients.
Candidates for this role should bring a wealth of experience and skills, including:
A minimum of 10 years in customer success, account management, or enterprise-level sales, with relevant experience in healthcare technology or SaaS products.
A proven track record in managing large, multi-million dollar accounts, demonstrating financial acumen and strategic thinking.
An in-depth understanding of health tech adoption processes and the phases of client journeys in the sector.
Experience working with executive leaders to conceptualize and execute strategies for account success.
Strong communication and relationship-building skills, vital for nurturing client partnerships and leading teams effectively.
Aside from the technical qualifications, Inspiren seeks individuals who are:
Proactive and growth-oriented, always looking for opportunities to enhance customer engagement and success.
Detail-focused with strong problem-solving capabilities.
Adaptable and collaborative, able to work well with diverse teams across various functions.
Customer service-oriented, driven by a genuine passion for improving healthcare and resident care outcomes.
The annual salary for the Strategic Accounts Director role is set at $300k, structured with a 50/50 commission split, alongside equity options and a comprehensive set of benefits, which includes medical, dental, and vision coverage.
This role is remote, allowing flexibility in work location while primarily focusing on clients based in the United States. Qualified applicants will be considered for employment without bias towards race, religion, sex, sexual orientation, or other protected statuses.
For job seekers looking to make a significant impact in the healthcare and technology industry, this role offers an excellent opportunity to work with Inspiren and contribute to the enhancement of senior living communities. Candidates who meet the above qualifications and possess a passion for fostering meaningful relationships while driving strategic growth will find this position particularly appealing.
This job offer was originally published on himalayas.app
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
