Technical Project Manager (Data Privacy & AI)

Related keywords: remote job project managercustomer success manager remote jobhybrid remote job

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Overview

The job opening is for a Technical Project Manager position at Lavendo, a profitable Enterprise SaaS company that specializes in data privacy and security. This company is noted for its innovative AI-powered Data Privacy Governance platform which adheres to and helps clients comply with major privacy regulations like GDPR and CCPA. The company is based in Falls Church, VA, with a hybrid work model of three days in-office and two days remote weekly.

Company Background

Lavendo has carved a niche in the realm of data protection, aiming to revolutionize how customer data is handled by Fortune 1000 organizations. Their mission is deeply aligned with advocating for strong data protection laws and fostering trust between consumers and businesses. Their vision includes proper safeguarding of individual privacy rights while enhancing transparency in data management across various platforms. The company prides itself on having a comprehensive AI-powered solution that offers key functionality like consent and preferences management APIs.

Job Description

The primary role of the Technical Project Manager is focused on the onboarding and implementation of solutions for new customers. This position is designed to deliver an exceptional customer experience without the pressure of sales quotas or upselling. The manager will be responsible for:

• Onboarding new customers and ensuring the successful implementation of solutions
• Developing and maintaining strong relationships with assigned accounts
• Providing product training and ongoing support to customers
• Proactively monitoring customer health and identifying potential issues
• Collaborating with internal teams to enhance the customer experience
• Tracking and reporting key performance metrics

The role emphasizes a customer-centric approach where the manager will be mainly focused on customer satisfaction, training, and overall experience instead of revenue targets.

Required Skills

Candidates must possess certain qualifications and skills to be eligible for this role:

• A Bachelor's degree in Business, Computer Science, or a related field
• 3-5 years of experience in technical project management or customer success at technology companies, preferably in Enterprise SaaS
• A strong interest in privacy regulations and pertinent knowledge of GDPR, CCPA, among others
• Excellent verbal and written communication skills coupled with strong interpersonal abilities
• Problem-solving techniques and analytical skills
• Capacity to adhere to a hybrid working environment, being able to work on-site in Falls Church, VA three times a week

The ideal candidate is proactive, maintaining high ethical standards, and is fully engaged with the company's culture. This role also requires comfortability in a fast-paced and ever-changing startup environment.

Compensation and Benefits

Lavendo is offering a competitive salary range of $85,000 to $105,000 per year, with the exact figure negotiable depending on experience. The benefits package is comprehensive and includes:

• 100% company-paid medical, dental, and vision coverage for employees, with 50% coverage for family members
• 401(k) plan with a matching program to help employees save for retirement
• A good work-life balance thanks to the hybrid work schedule, which includes three days in the office each week
• Paid vacation and company-paid life insurance coverage
• A tuition reimbursement program to encourage continued learning and skill development
• Opportunities for rapid career growth, potentially leading to positions like Director of Customer Success
• A collaborative company culture known for being supportive and inclusive, promoting a positive workplace environment
• Company-sponsored events, celebrations, and office dinners create a sense of community within the workplace

Interviewing Process

The interviewing process consists of two main levels: First, a virtual interview with the hiring manager to assess general compatibility. The second stage is an on-site interview where candidates will partake in a skills assessment. Successful candidates will undergo reference and background checks prior to receiving a job offer.

Commitment to Diversity

Lavendo emphasizes its commitment to being an equal opportunity workplace. This policy ensures equal employment opportunities regardless of race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, sexual orientation, or any other characteristic that is legally protected.

Conclusion

For job seekers interested in the intersection of technology, data privacy, and project management, the role of Technical Project Manager at Lavendo presents an exciting opportunity. Those with a strong background in technical project management and genuine interest in data privacy laws may find this position not only fulfilling but also a chance to forge a career in a growing industry. With good compensation, comprehensive benefits, and a supportive work environment, this role provides a great chance for professionals looking to make a difference in the realm of data privacy.

This job offer was originally published on himalayas.app