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Peek, a leading platform for booking experiences and activities, is seeking to hire a Technical Support Representative. Established with over $3 billion in bookings, Peek offers powerful business software along with an expansive marketplace designed for consumers to book exciting activities such as wine tours, skydiving, and art classes. The company is recognized for its remote-first culture, having a diverse team distributed across various locations including San Francisco, New York, Austin, and even international locations like Santiago and Medellin.
With substantial funding exceeding $100 million from investors like Westcap and Goldman Sachs, Peek has carved out a niche for itself in the travel and tourism industry, gaining accolades such as a position on Forbes America's Best Startups Employer list and winning Newsweek's Future of Travel award.
As a Technical Support Representative, your primary focus will be to assist activity partners in effectively using Peek's cutting-edge SaaS platform, known as PeekPro. This role serves as the first line of defense for product questions and troubleshooting issues. It is expected that the successful candidate will embody essential qualities such as professionalism, responsiveness, and strong problem-solving capabilities.
The job involves several key responsibilities including:
Following up on customer inquiries through multiple channels such as calls, emails, and Helpdesk requests, with the aim to maintain a high customer satisfaction rating.
Crafting timely and instructional messages that address technical queries about the product.
Participating actively in team meetings and supporting fellow colleagues to ensure excellence in customer service.
Acting as the voice of customers within the organization by providing feedback collected from interactions through Zendesk processes.
Learning and adapting to the evolving features of Peek’s products and helping to update the Helpdesk and support materials accordingly.
Meeting performance metrics such as customer satisfaction and quality assurance standards.
To be eligible for the position of Technical Support Representative, prospective candidates must demonstrate:
A minimum of 2 years of experience in customer service or technical support.
Full-time availability, with the capacity to work five consecutive days, potentially including weekends.
Proficiency in English (both written and spoken), with a minimum typing speed of 50 words per minute.
A natural enthusiasm for assisting people and a patient approach to troubleshooting non-technical customers.
Strong reasoning skills to identify the root causes of issues reported by partners.
The ability to work reliably in a dynamic work environment and maintain consistent WiFi connectivity for uninterrupted productivity.
While not mandatory, candidates with the following attributes may stand out:
The offered package includes a gross monthly salary of Mex$ 20,400 along with comprehensive health coverage through Allianz. Peek places a strong emphasis on employee well-being and offers a benefits package that includes health, dental, and vision care, as well as paid parental leave. To ensure work-life balance, the company celebrates a ‘recharge’ period at the end of the year, and offers competitive compensation packages that include equity stakes, allowing employees to benefit from Peek's long-term success.
This role is fully remote, reporting to a Team Lead in the United States. Peek’s Customer Support team operates Monday through Friday from 8 am to 11 pm, with weekend hours during Saturday and Sunday, providing ample opportunities for flexible scheduling after training.
Peek is an equal-opportunity employer and actively encourages applications from all qualified individuals. This includes candidates from diverse backgrounds without regard to race, religion, gender identity, or any other legally protected status. Interested candidates requiring special assistance due to disabilities can contact Peek for support during the application process.
The hiring process is expected to remain open until October 18, 2025, with expectations set for a response from the company to applicants as soon as possible.
This job offer was originally published on himalayas.app
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
