Tele Caller - Bengali (E)

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Overview of Lokal

Lokal began in 2018 as a WhatsApp group with a simple hypothesis: individuals in tier-2 and tier-3 towns weren’t utilizing the internet effectively. The founders believed that by providing local content in native languages, these communities would build a consistent digital habit. This foundational idea evolved into Lokal, aiming to connect these areas with essential services and information.

Growth and Mission

Initially, the aim was to unify various needs in a single application, such as local updates, job listings, classifieds, and matrimonial services. However, user feedback revealed that when one service dominated, the others felt superfluous. As a response, Lokal began unbundling its services and focusing on distinct applications tailored to specific needs.

Lokal now operates multiple live apps structured around various categories:

• Edutainment & Skill Learning: Focusing on practical skills in regional languages (GyanTV).
• Matrimonial Matchmaking: A hyperlocal platform for partner searches (Lokal Matrimony).
• Agri Consulting: Providing advisory services for farmers in local languages (AgriLokal).
• Local Jobs: Listing blue and grey-collar job opportunities near home (Lokal Jobs, Sahi Jobs).
• Social & Community: A platform for social updates (Lokal app).
• Emotional Well-being & Peer Support: Creating safe spaces for dialogue (Dostt & Eaze).
• Astrology & Guidance: Connecting users with trusted astrologers via chat and voice (AstroLokal).
• Advisory Services: Offering assistance in legal aid, financial advice, and career counseling.

Lokal operates as a discovery and access platform. Users experience tailored services without unnecessary information clutter, gaining quick access to what they need. The core belief driving Lokal is that access changes lives. The company advocates for speed, agility, and focus on serving the unique needs of the Bharat market.

Job Overview: Tele Caller - Bengali (E)

Lokal is currently hiring for the position of Tele Caller - Bengali. This role is situated within Eaze, a sister app to Lokal. Eaze is dedicated to emotional wellness, enabling users to connect with trained wellness buddies who provide empathetic support.

The primary job responsibility for this position revolves around engaging with potential and existing wellness buddies. Key tasks include:

• Conducting outbound calls to share information on products and services relevant to wellness buddies.
• Following up on leads generated through various marketing initiatives.
• Keeping meticulous records of all interactions and transactions to ensure efficient management.
• Meeting set daily, weekly, and monthly call targets and conversion goals.
• Providing timely and precise information about the platform’s offerings.
• Training and onboarding new wellness buddies following Eaze's guidelines.

Qualifications and Skills Required

Candidates pursuing this role are expected to meet the following requirements:

• A Bachelor’s degree is essential.
• Proven experience as a tele-calling professional or in a similar role is highly desirable.
• Excellent verbal communication skills in Bengali, coupled with fluency in English (reading, writing, and speaking).
• Competence in managing rejections from potential hosts with poise and patience.
• Basic familiarity with computer operations, Customer Relationship Management (CRM) software, and proficiency in Excel.
• Strong listening and negotiation skills, paired with a positive attitude to foster collaboration within a team.

Why Join Lokal?

Lokal is on an exciting growth trajectory, merging strong fundamentals with an empowering mission. Employees in this role are granted ownership from day one, promoting real-world impact to help redefine how Bharat connects to opportunities and knowledge. The company is backed by prestigious investors including Y Combinator, Sony, and Global Brain, showcasing trust in its vision and stability.

Joining Lokal means being part of a transformative movement that seeks to make a tangible difference in people’s lives across India. The organization promotes rapid learning, development, and innovation, following a dynamic approach to product development and user engagement.

Conclusion

In summary, if you are seeking a fulfilling opportunity that allows for professional growth and alignment with a purpose-driven mission, the Tele Caller - Bengali position at Lokal could be an excellent fit. With an open-minded culture, the company welcomes individuals eager to contribute to the digital evolution of underserved communities in tier-2 and tier-3 India.

This job offer was originally published on himalayas.app