Titles Success Specialist

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Job Overview

The Title Success Specialist position at AUTOPAY is a crucial role aimed at enhancing customer satisfaction through effective communication and prompt service delivery. This role is entirely remote, providing flexibility to work from home, but candidates must reside within the U.S. with exceptions for certain states including California, New York, New Jersey, Washington, Illinois, and Oregon.

Company Background

AUTOPAY is an innovative FinTech company specializing in facilitating auto loans and refinancing options. The company offers a unique virtual Finance & Insurance environment, aiming to find the best lenders for customers seeking auto loans. AUTOPAY’s goal is to help customers secure the lowest rates available before stepping into a dealership. The company thrives on core values such as hard work, optimism, grit, and integrity, fostering a supportive and collaborative work culture.

Position Details

This full-time position requires candidates to operate within designated hours, typically from 10 AM to 7 PM MST, with one Saturday each month dedicated to work from 8 AM to 5 PM MST. Title Success Representatives are responsible for assisting customers who have completed auto refinancing or purchase loans by ensuring their registration and title work is completed effectively and efficiently. As per the description, the emphasis is placed on a seamless customer experience, reducing confusion, and meeting service level agreements (SLAs) consistently.

Responsibilities

The essential functions of the Title Success Specialist include:

• Answering calls from internal and external sources and addressing escalated issues.
• Managing the full lifecycle of escalations and questions related to title processing.
• Facilitating communication with clients through varied channels, including email, text, and phone.
• Collaborating with financial partners and ensuring thorough follow-ups on inquiries.
• Maintaining meticulous documentation in various systems and managing inbound and outbound communications effectively.
• Learning and adhering to motor vehicle statutes and regulations.

The overall aim is to provide a world-class customer service experience and assist financial partners by offering timely and professional responses to inquiries.

Qualifications and Skills Required

Prospective candidates must possess various skills and qualifications to succeed in this role, including:

• Education: A high school diploma or equivalent is required; further education or experience in finance or customer service may be advantageous.
• Experience: Candidates with at least one year of motor vehicle titling experience are preferred, especially those with knowledge about all 50 states. Internal candidates must have three months of AUTOPAY Title Department experience. Additionally, experience in a call center setting will be beneficial.
• Communication Skills: The role requires strong verbal, written, and listening skills to manage customer interactions effectively and professionally.
• Technical Skills: Proficiency with Microsoft Office, especially Excel, is necessary, alongside the ability to toggle between applications on dual monitor setups and navigate various software platforms.

Furthermore, being detail-oriented, organized, and possessing critical thinking and reasoning abilities are crucial traits for candidates. The company also values personal motivation, professionalism, and integrity in its employees.

Salary Information

AUTOPAY offers a competitive salary for this remote position, paying between $18 to $20 per hour, depending on the candidate's experience level. This compensation is conducive to attracting skilled individuals to fulfill customer success requirements related to vehicle title processing.

Work Environment and Expectations

The work environment at AUTOPAY is designed to accommodate remote roles while maintaining high performance and productivity. The job demands the ability to work in a team-focused environment, often juggling multiple tasks and responsibilities simultaneously. Flexibility regarding work hours, especially for mandatory Saturdays, is expected.

The working conditions are primarily desk-based, requiring employees to sit for prolonged periods. Employees may also need to perform light physical activities, such as lifting documents or utilizing office equipment like copiers and fax machines.

Final Thoughts

The Title Success Specialist role at AUTOPAY represents an excellent remote employment opportunity for individuals looking to enhance their careers in customer service within the FinTech industry. The position not only offers competitive pay but also supports the professional development of employees through a collaborative and positivity-driven work culture.

With ample opportunities for skill development and career progression, candidates seeking to excel in customer success roles in a challenging yet rewarding environment will find this position aligned with their career goals.

This job offer was originally published on himalayas.app