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Toast is seeking a Senior Enterprise Process Engineer to join their team, specializing in improving and designing operational processes. With a focus on the Enterprise customer lifecycle, the role is integral to the company's mission of helping restaurants and local businesses excel in a digital era. This position offers a unique opportunity to streamline operations that lead to enhanced customer experiences.
Toast creates innovative technology solutions aimed at aiding restaurants and local businesses to thrive in digitally engaging environments. The organization emphasizes helping business owners improve operations, bolster sales, enhance customer engagement, and maintain employee satisfaction. The Senior Enterprise Process Engineer will play a crucial role in furthering these objectives.
As a Senior Enterprise Process Engineer, you will engage in several key responsibilities:
Enterprise Process Engineering: Your primary focus will be on mapping, analyzing, and redesigning operational processes throughout the Enterprise customer lifecycle, from acquisition to renewal. The goal is to enhance scalability, efficiency, and overall customer outcomes.
Cross-Functional Process Improvement Initiatives: You will collaborate with leaders from various departments such as Sales, Solutions, Customer Success, Care, Billing, Product, and Systems teams. Your task will be to drive process redesign initiatives that improve work flow across different operational sectors.
Systems & Process Alignment: Within the role, you’ll be coordinating with internal systems teams to ensure that operational processes are accurately represented in supporting tools, CRM systems, and lifecycle management applications. It will require translating operational needs into system requirements.
Operational Analysis & Root Cause Identification: The role will involve analyzing performance metrics to pinpoint inefficiencies or breakdowns and using structured methodologies like process mapping and root cause analysis to deliver practical solutions.
Implementation & Adoption: You will ensure newly designed processes are effectively rolled out and adopted across teams. This includes fostering accountability and adherence to these improvements.
To qualify for this role, candidates must demonstrate a significant depth of knowledge and experience in relevant areas:
Experience: A minimum of 7 years in process engineering, operations, program management, or business transformation, ideally within a SaaS or tech-driven environment.
Process Improvement: Proven capabilities in designing and implementing cross-functional process improvements are essential.
Process Mapping Expertise: Proficient skills in process mapping, workflow design, and operational analysis are required.
Change Management Abilities: The ability to navigate and drive change across multiple teams without having direct authority will be necessary.
Systems Thinking: A strong understanding of the intersection between tools, processes, and lifecycle operations is important.
Enterprise System Experience: Familiarity with enterprise operational systems like Salesforce, DocuSign, and ServiceNow is an asset.
Communication Skills: Excellent stakeholder management and communication skills (both written and verbal) will be required.
Adaptability: Candidates must be comfortable working in ambiguous situations and capable of bringing structure to complex problems.
Curiosity for Technology: Open-mindedness towards new technologies and trends that enhance operational efficiency, especially AI-driven tools, is necessary.
Certifications: Holding a Lean Six Sigma Green Belt certification (or equivalent) is preferred.
Toast offers a competitive salary range for this role based on skills and experience. The base salary varies depending on the geographic location:
Alongside the base salary, compensation may include cash incentives such as bonuses, commissions, equity, and a robust benefits package designed to support the well-being of employees.
At Toast, the workforce is valued as a vital asset, fostering an inclusive culture where diversity thrives. The organization promotes principles such as diversity, equity, and inclusion as part of their commitment to creating a positive work environment. This culture is further enhanced by a hybrid work model, balancing collaboration with individual work preferences.
Toast aims to provide an accessible and inclusive hiring process, including reasonable accommodations for those with disabilities throughout their recruitment.
In summary, the Senior Enterprise Process Engineer position at Toast represents an opportunity to play a critical role in enhancing operational efficiency and customer satisfaction within a fast-growing digital environment.
This job offer was originally published on weworkremotely.com
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
