Tortuga Forma: Sales & Operations Assistant

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Overview

Tortuga Forma, headquartered in Brooklyn, NY, is currently looking to hire a Sales & Operations Assistant. This opportunity is designed for motivated individuals interested in fostering a long-term career in administration and/or sales. The position is part-time, requiring approximately 10-15 hours per week, and is open to applicants from anywhere in the world. Successful candidates will be expected to commit to the role for 2+ years.

About Tortuga Forma

Tortuga Forma prides itself on being a small, focused team that emphasizes regular and clear communication as a cornerstone of the company’s success. The company culture revolves around:

• Training and supporting each other to achieve both team and personal goals.
• Celebrating team and individual wins as part of the journey.
• Being inspired by contemporary design while also being informed by historical design, all within the context of online retail.

Job Role

As a Sales & Operations Assistant, the candidate will take on considerable responsibilities that primarily cover order logistics and customer service aspects related to sales. Key responsibilities include:

1. Order Logistics: Handling the entry, tracking, and maintenance of orders.

2. Warehouse Interaction: Working with warehouses to obtain shipping quotes, maintain stock level accuracy, and ensure orders are fulfilled properly and on time.

3. Dropship Account Maintenance: Allocating inventory, reporting on SKU sell-through velocity across 2-3 key dropship accounts, addressing late shipments and customer queries, and tracking returns.

4. New Dropship Setup: Includes creating catalogs (image specs, product descriptions), learning backend systems, and ensuring that all information is accurately reflected on partner sites.

5. Sales Opportunity Identification: Determining sales opportunities across wholesale and seasonal dropship marketing, with preliminary outreach and follow-ups.

6. Customer Issue Resolution: Addressing DTC customer issues, processing returns, and administering refunds after returns have been received.

   

7. Data Management: Involves monthly data sorting to match dropship and wholesale sales with payouts received.

8. Quickbooks Utilization: Using Quickbooks Online for dropship payment matching for accounts receivable (AR).

Candidate Requirements

To excel in this role, candidates must possess the following skills and qualifications:

• Experience: 1-2 years of experience in either sales or operations is preferred (an internship can suffice).

• Communication Skills: Strong writing skills are essential, and candidates should be comfortable communicating with external customers.

• Technical Skills: Experience with sales channel backends such as Shopify, Facebook/Instagram Shop, or Pipedrive is advantageous but not mandatory.

• Personal Attributes: The ideal candidate is expected to be:

  • A self-starter capable of working independently.
  • Highly organized and detail-oriented.
  • Apt at following up rigorously, enjoying problem-solving, and troubleshooting for customers.
  • Willing to take on challenges heads-on.
  • Open to receiving feedback and eager to learn.
  • Reliable in attendance during meetings and accountable for responsibilities.

Application Process

Interested candidates should prepare the following documents to apply:

1. A Resume outlining relevant experience.
2. A Cover Letter that explains why the candidate is a suitable fit for this position.

In summary, if you are an organized, motivated, and detail-oriented individual seeking to support operations in a dynamic environment, consider applying for the Sales & Operations Assistant position at Tortuga Forma. This role not only offers a chance to be part of a supportive team but also encourages growth and professional development in the field of sales and operations.

This job offer was originally published on weworkremotely.com