Trust and Safety Specialist

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Introduction

The job position is for a Trust and Safety Specialist at Pareto Ai, located in the Philippines. This role is an exciting opportunity for individuals looking to make an impact in a cutting-edge organization that is heavily focused on the development of artificial intelligence (AI) models. At Pareto.AI, the company is committed to driving innovation by enabling talented individuals worldwide to participate in the evolution of AI technology.

About Pareto Ai

Pareto Ai is a forward-thinking company that collaborates with leading researchers and institutions, including Anthropic, Character.AI, Imbue, and prestigious universities like Stanford and the University of Pennsylvania. The company's mission is to create a fair and ethical platform that allows AI developers and subject matter experts to work together and design bespoke AI models. By providing top talent with the tools and opportunities to thrive, Pareto Ai aims to transform the future of work and create numerous AI training jobs globally.

Role Overview

The Trust and Safety Specialist will play a crucial role in maintaining the integrity and safety of the work environment. This specialist will oversee all aspects of the worker lifecycle, including onboarding, offboarding, suspensions, and blacklisting. The position demands an individual with exceptional analytical capabilities and a robust ethical framework to ensure that safety and trust are upheld throughout the organization.

Key Responsibilities

The responsibilities of the Trust and Safety Specialist include:

• Worker Auditing and Blacklisting: This entails performing regular audits of community members to ensure compliance with the organization's Code of Conduct. The specialist will identify and blacklist any workers who fail to meet trust and safety standards, maintaining accurate records and conducting thorough documentation audits.

• Dispute Management: The role involves flagging and managing worker disputes centered around trust and safety issues. The specialist must make informed decisions about dispute resolutions, which requires a careful adherence to company policies and effective communication of outcomes to affected parties.

• Onboarding and Offboarding Processes: The specialist will manage the onboarding of new workers, ensuring their vetting against trust and safety criteria, and verifying the accuracy of banking information and documentation. Additionally, they will handle the offboarding of workers who are no longer involved in projects, collaborating with recruitment and project management teams to ensure seamless processes.

• Proactive Monitoring and Reporting: Continuously monitoring the worker database for potential issues or violations is essential. The specialist will report trends and recurring issues to relevant teams, using GenAI tools to improve screening and monitoring processes.

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• Communication and Collaboration: A significant part of the role involves effective communication with workers. Providing clear guidelines and facilitating feedback is key, as is collaborating with the recruiting team to address any trust and safety concerns promptly.

Required Skills

Candidates seeking this role should possess several important skills, including:

• A Bachelor’s degree in a relevant field such as Human Resources, Business Administration, or equivalent experience.
• Exceptional attention to detail and the ability to discern potential issues accurately.
• Strong communication skills, both written and verbal, essential for effective interaction with workers and team collaboration.
• A proactive and self-directed approach, allowing the individual to manage multiple tasks successfully.
• Familiarity with GenAI tools and their utilization in screening and monitoring processes.
• Prior experience in various HR-related roles, particularly in recruiting or onboarding, would be advantageous.
• The ability to make well-informed decisions regarding disputes and onboarding/offboarding processes, a critical aspect of maintaining trust within the organization.
• A willingness to cover shifts at any time when necessary, demonstrating flexibility and commitment.

Tools and Software

The role will involve using several key tools and software, including:

• Zendesk for managing customer engagements and inquiries.
• Gmail for email communication.
• Discord for team communications.
• Coda for documentation and project management.

Work Environment and Benefits

Applying for the Trust and Safety Specialist position also provides the candidate with the opportunity to work in a dynamic and international environment with flat hierarchies conducive to ownership and growth. It is a ground-floor opportunity to contribute to the building of a funded startup from inception, engaging in challenging and diverse projects that enhance personal and professional development.

While the text does not explicitly mention the salary, it does indicate a competitive salary package alongside benefits like Paid Time Off (PTO). This attractive offering contributes to Pareto Ai's commitment to providing its employees with a supportive work environment.

Conclusion

For job seekers interested in a fulfilling career within the AI space, the Trust and Safety Specialist position at Pareto Ai represents a unique opportunity. Candidates can engage with vital safety and trust initiatives while also contributing to the broader mission of shaping the future of AI development.

This job offer was originally published on remotive.com