Us Ada: DevOps Intern

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Introduction

Ada is a significant player in the AI customer service industry, aiming to enhance the standards of customer support through technology. Established in 2016 and headquartered in Canada, Ada focuses on making customer interactions more efficient and easier for both consumers and businesses alike. It has gained a reputation for being a pioneer in managing and applying AI technology within the customer service realm, with a mission to help enterprise companies deliver experiences that are not just satisfactory but truly extraordinary.

Job Overview: DevOps Intern

Ada is looking for a dynamic and skilled Undergraduate DevOps Intern/Co-op to be part of their DevOps/SRE team. This team is essential to maintaining reliability, observability, and automation for Ada’s systems. The internship offers an exciting opportunity for 2nd, 3rd, or 4th-year undergraduate students who are keen on applying their academic knowledge in a practical setting and learning from seasoned professionals. The internship is scheduled to last for four months, with the contract running from May 6 to August 28, 2026.

Responsibilities

Interns at Ada will engage in various tasks that include:

• Supporting the DevOps team in enhancing and managing Ada’s infrastructure.
• Debugging incidents, triaging issues, and assisting in the resolution of system failures.
• Participating in small yet impactful projects involving AWS, Terraform, and monitoring tools, along with CI/CD practices.
• Developing scripts and automations aimed at improving operational efficiency.
• Collaborating with software engineers, security teams, and platform engineers to ensure reliable service delivery.

Required Skills

To be a suitable candidate for this internship, the following qualifications are expected:

• Pursuing a degree in disciplines like Computer Science, Engineering, or related fields.
• Familiarity with Linux fundamentals, including basic shell commands, managing permissions, and understanding processes.
• A basic understanding of networking concepts, such as TCP, HTTP, ports, and firewall rules.
• Exposure to cloud technologies (preferably AWS) and infrastructure-as-code tools like Terraform or CloudFormation.
• Demonstrated curiosity, determination, and a diagnostic mindset.
• Strong communication skills to effectively explain technical processes and concepts.

Nice-to-Have Skills

While not mandatory, the following skills are desirable and may give applicants a competitive edge:

• Experience with Terraform and other monitoring/logging tools such as Datadog or CloudWatch.
• Familiarity with CI/CD tools, including GitHub Actions, GitLab, or CircleCI.
• Basic scripting capabilities in languages like Bash or Python.

Learning Opportunities

Interns at Ada will gain firsthand experience and knowledge in the following areas:

• Real-world practices in DevOps and infrastructure management.
• Techniques for diagnosing production-level issues.
• Building and scaling cloud infrastructure.
• Observability and incident response strategies.
• Working within a cross-functional team in a fast-paced environment.

Benefits and Perks

At Ada, they believe in supporting the professional development and well-being of their team members. Some of the notable benefits and perks for full-time employees include:

• Unlimited vacation to ensure employees have ample opportunity to recharge.
• Extensive benefits that cover health, dental, vision, and life insurance.
• An allowance for wellness, enabling individuals to invest in their overall well-being.
• Access to an Employee & Family Assistance Plan for offering support in personal and family challenges.
• Options for a flexible work schedule, allowing employees to balance their professional and personal lives effectively.
• Remote-first working options, where employees can work from home or visit local hubs.
• Opportunities for continuous learning and development, aimed at enhancing long-term skills and career growth.
• Budget available for setting up remote work, ensuring a seamless work environment.
• Hands-on experience with cutting-edge AI tools and insight into large language models (LLMs).

Final Thoughts

This internship opportunity at Ada is not just a gateway into the AI landscape but is also an entry point to understanding and practicing DevOps in a real-world setting. This role is most suitable for ambitious university students keen on personal growth and eager to dive into the different facets of technology in customer service. Given Ada's innovative approach and commitment to leveraging AI technology, this internship can set the stage for a rewarding career in the tech industry.

This job offer was originally published on weworkremotely.com