Varicent: Support Engineer – SQL & Web Applications (Remote - Mexico Only)

Related keywords: remote job worldwidelegal remote jobremote job software engineer

Overview

Varicent is a leading company in the Sales Performance Management (SPM) sector, renowned for its innovative SaaS solutions. The organization aims to empower revenue leaders globally by developing intelligent go-to-market strategies, maximizing seller performance, and unlocking hidden revenue potential. Varicent is recognized as a top-tier company on several prestigious reports, including the 2025 Forrester Wave Report for SPM and the 2023 Ventana Research Revenue Performance Management Value Index. With clients such as T-Mobile, ServiceNow, and Moody's, Varicent is committed to transforming how companies achieve revenue success.

Position Details

The role available is for a Support Engineer specializing in SQL and Web Applications, which is fully remote but specifically for candidates from Mexico. As a member of the Technical Support Team, you will offer specialist assistance to users who utilize Varicent’s SaaS solutions. Your primary responsibility will be to troubleshoot technical challenges while collaborating closely with other teams.

Key Responsibilities

The Support Engineer plays a pivotal role in customer success by resolving technical issues and ensuring clients derive maximum value from Varicent’s solutions. Daily tasks will include:

• Troubleshooting technical problems and documenting insights related to customer issues.
• Working alongside clients through various communication methods, including video calls, emails, and CRM platforms.
• Collaborating with product and development teams to report bugs and share user feedback.
• Leading technical discussions and maintaining a customer-focused mindset throughout the resolution process.

Below is what you can expect to do at different stages during your initial months:

1-3 Months
Familiarize yourself with the organization’s systems and support processes. Begin solving support cases with guided training.

4-6 Months
Achieve proficiency in analytical tools and solve most cases independently.

7 Months & Beyond
Become adept at solving complex issues, building knowledge for team members, and developing relationships with stakeholders.

Required Skills and Qualifications

To be considered for this role, candidates should demonstrate the following skills and experiences:

• At least 2 years of relevant technical experience with a focus on SaaS platforms.
• Familiarity with relational databases and basic SQL scripting, as well as client-server architecture.
• Strong communication skills (both verbal and written) to explain technical instructions clearly.
• Proficiency in English at a CEFR B2 level or higher is mandatory to facilitate effective communication within a global team.
• Proven ability to troubleshoot web-based applications and experience in customer interaction.

Working Environment

Varicent emphasizes a results-driven culture aimed at achieving performance and enhancing team collaboration over geographical location. As a remote worker, you will be expected to align your schedule with Eastern Standard Time (EST) business hours. There may be opportunities for flexible scheduling; however, the ability to adapt to team availability will be essential.

Compensation and Benefits

Varicent offers a market-leading compensation package along with various benefits. Employees can expect:

• Comprehensive medical and dental coverage, as well as insurance plans for vision and life.
• Wellness programs to support physical and mental well-being.
• Opportunities for career development and continuous learning.
• Paid time off that aligns with legal requirements.
• A dynamic and innovative work culture within a global and multicultural environment.

Company Culture and Values

At Varicent, you will be part of a diverse and inclusive workplace that fosters innovation and excellence. The value system promotes the importance of providing impactful solutions to customers worldwide while supporting employee growth and interaction. Varicent is also committed to equal opportunity employment, ensuring that all applicants are considered based on their qualifications without discrimination.

Conclusion

The Support Engineer position at Varicent is an exciting opportunity for a technically skilled individual who is passionate about customer success and innovation. If you're looking to join a dynamic team that values growth and excellence in a remote work environment, this role could be the perfect match. Given the emphasis on teamwork and personal development, candidates are encouraged to step forward and present their capabilities for this rewarding career path.

This job offer was originally published on weworkremotely.com