Vitals Monitoring Representative III

Related keywords: customer service representative remote jobcall center remote jobcustomer care remote job

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Overview

Modivcare is currently seeking a Vitals Monitoring Representative III who is dedicated to making a positive impact in people's lives. This role revolves around monitoring medical readings, ensuring patients receive the appropriate level of care, and providing support throughout the medical monitoring process. The position promotes a service-oriented approach, providing an essential link between healthcare providers and patients while facilitating communication and ensuring accurate information is documented.

Job Responsibilities

As a Vitals Monitoring Representative III, you will be tasked with several critical responsibilities:

• Monitor a high volume of medical alert alarms with genuine concern for patients' well-being.

• Determine response requirements and prioritize situations based on health protocols. This involves contacting private individuals by telephone to assess patient alerts effectively.

• Maintain workflows that are represented by alerts, ensuring appropriate next steps are followed in the call process.

• Verify patient demographics and related data, actively entering this information into relevant systems to maintain accurate records.

• Answer routine inquiries and relay information between clients and health professionals, agencies, and departments as needed.

• Maintain the security and access to sensitive materials while explaining products and services to customers. Excellent communication is vital in addressing client questions using both scripted and non-scripted responses.

• Assist with the enrollment of new clients and support existing clients through collaboration with Case Managers and Home Service Representatives, always presenting a courteous and professional demeanor.

• Troubleshoot devices and report any malfunctions while participating in other assigned projects or duties. This role requires both independence and collaboration within a team setting.

Skills Required

Candidates interested in this position should possess several vital skills and qualifications:

• A High School Diploma is required, with a preference for candidates holding a LPN/CNA/Medical Assistant certification.

• A minimum of two years of related professional or healthcare experience is needed. Experience in call center operations is preferred but not mandatory. Candidates with equivalent combinations of education and experience will also be considered.

• Strong analytical and problem-solving skills are essential, along with a self-motivated attitude and the ability to work both independently and in team settings.

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• Proficiency in Microsoft Teams, Word, Excel, and Outlook is critical, as is effective oral and written communication.

• The ability to manage multiple tasks simultaneously is also an important skill for this role.

Salary and Benefits

The salary for this position ranges from $21.64 to $29.21 per hour, which is competitive within the industry. Modivcare recognizes the importance of supporting its team members through a comprehensive benefits package that includes:

• Medical, Dental, and Vision insurance

• Employer Paid Basic Life Insurance and AD&D

• Voluntary Life Insurance for employees, spouses, and children

• Flexible Spending Accounts for Healthcare and Dependent Care

• Pre-tax and post-tax commuter and parking benefits

• A 401(k) Retirement Savings Plan with a company match

• Paid Time Off and Paid Parental Leave

• Short-Term and Long-Term Disability insurance

• Tuition Reimbursement opportunities

• Employee Discounts across various categories (retail, hotel, food, restaurants, car rentals, and more)

Employer and Culture

Modivcare prides itself on being an Equal Opportunity Employer, promoting inclusivity and diversity in its hiring practices. The company ensures that all applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap, disability, or veteran status. By creating an equitable workplace, Modivcare fosters an environment where employees feel valued and supported.

Conclusion

While the application process is open for a minimum of five days, it is highly recommended for potential candidates to apply swiftly to avoid missing out on this opportunity. Positions may stay open for a maximum of 45 days, depending on various factors, including the number of roles and applicants. Modivcare frequently posts new job opportunities and encourages prospective candidates to check back regularly for updates.

With a commitment to employee welfare, Modivcare not only offers a competitive salary and a robust benefits package but also the chance to make a meaningful difference in patients' lives. If you are motivated to contribute to healthcare through monitoring and patient support, this role may be the perfect match for you.

This job offer was originally published on himalayas.app