Weekend Advisor

Related keywords: remote job with flexible hoursremote job flexible hoursremote job microsoft

Overview

The position available is for a Weekend Advisor at Currys, a prominent retailer in the UK’s technology market. This role is important as it contributes to the overall customer satisfaction and maintains the brand reputation by effectively addressing and resolving complaints. The job is characterized as a full-time position with a fixed-term contract lasting six months.

Job Location

The role is based in Warrington, Cheshire, specifically at The Point, 410 Birchwood Boulevard, Birchwood, WA3 7WD. Being situated in a technology-centric area, it provides convenient access to resources and transportation options for employees.

Salary and Benefits

The salary for this position is set at £25,552 per annum, with the possibility of a performance-related bonus of up to 10% of the annual salary. This aspect is appealing as it motivates employees to meet and exceed performance targets, adding to their total compensation package.

Furthermore, the role comes with several benefits including:

• Product discounts on the latest technology
• A range of wellbeing initiatives
• Hybrid working, available after an initial 8-week on-site induction and upon successful completion of probation (this is subject to the approval of your line manager)

Working Hours and Shift Patterns

The working hours for the position involve a flexible shift pattern. Team members will be expected to work 5 hours per week, primarily from Monday to Friday, between 8:00 AM and 8:00 PM. Additionally, employees are required to work 1 in 5 weekends, with hours of Saturday (9 AM – 6 PM) and Sunday (10 AM – 5 PM).

This shift pattern offers a good work-life balance for those needing flexibility during the weekdays, while also allowing for dedicated weekend work.

Key Responsibilities

As a Weekend Advisor, the following responsibilities will be integral to your daily tasks:

• Handling inbound and outbound customer contact via phone, letter, SMS, and webchat.
• Resolving complex complaints and managing escalated customer issues.
• Owning cases from start to finish and maintaining a focus on right first time resolution.
• Investigating the root causes of complaints to facilitate continuous service improvement.
• Meeting performance targets associated with quality, resolution time, and customer satisfaction.
• Collaborating with team members to share knowledge and foster stronger team performance.

Engagement in these tasks requires not only technical skills but also strong interpersonal skills and a customer-oriented mindset.

Required Skills

To be successful in this role, the following skill set is needed:

• Excellent written and verbal communication skills.
• Experience in dealing with challenging conversations with empathy and professionalism.
• Strong time management and organizational skills.
• Proficiency with Microsoft Office tools including Word, Excel, and Outlook.
• A solid understanding of consumer rights, which is crucial for resolving customer complaints.
• Previous experience in complaints handling is desirable but not mandatory.

These skills are critical as they directly contribute to the effectiveness of resolving customer issues and enhancing the overall customer experience.

Workplace Culture and Commitment

Currys places a strong emphasis on internal development, providing continuous support and training for employees. They are committed to inclusion and diversity, ensuring that every employee has an equal opportunity to contribute and succeed.

The organization's values reflect that every voice is important, creating a workplace that welcomes differing perspectives and ideas. They affirm their commitment to making the selection process accessible, emphasizing their desire to offer assistance to applicants who may require it.

Conclusion

This role as a Weekend Advisor at Currys promises to deliver a robust career path for individuals passionate about technology and dedicated to providing exceptional customer service.

With competitive salary packages, numerous employee benefits, and a commitment to professional growth, it is an excellent opportunity for anyone looking to make a meaningful impact within one of the UK's leading retail companies in technology.

This job offer was originally published on jooble.com