Customer Success Manager

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Join our team as a Customer Success Manager, where inclusion and diversity fuel our success. Help us make our customers thrive with PagerDuty services.

Overview of PagerDuty's Dedication to Inclusion and Diversity

PagerDuty has always prioritized inclusion and diversity as core aspects of its company culture, from the leadership down to the newest team members. A strong emphasis is placed on individual contributions to fostering a workplace where everyone has the opportunity to succeed. As PagerDuty gears up for growth, the search for a new Customer Success Manager to ensure customer success has begun.

Role of a Customer Success Manager

A Customer Success Manager at PagerDuty plays a critical role in the customer lifecycle, assisting with on-boarding, configuration, and product adoption. These managers work closely with Sales to develop engagement strategies, build strong relationships with key stakeholders, and lead strategic meetings. They are proactive in addressing areas where customers may not be fully capitalizing on the product and are skilled at using data to evaluate and tackle potential churn risks. Furthermore, these managers are advocates for the customer within the company and strive to help them achieve success through the PagerDuty platform.

About the Ideal Candidate

The perfect candidate for this position would possess a Bachelor's degree in a technical field and have substantial experience in customer-facing roles. They should be familiar with supporting technical products and able to facilitate new customer on-boarding. Candidates should be adept at using analytical tools, demonstrate excellent communication and time management skills, and have a track record of performing well under pressure. Previous Salesforce experience and 3 to 5 years in a similar position are required.

Desirable Additional Skills

While not mandatory, additional qualifications that are valued include experience with SAAS solutions, Gainsight, and exposure to a DevOps environment or companies transitioning to DevOps.

Join the PagerDuty Team

PagerDuty is an organization where you can be an integral part of a team that values the diversity of its workforce and its significant impact on customer success. The company offers a dynamic role with the potential for growth and professional development within an ever-evolving industry.

This job offer was originally published on RemoteOK


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Customer support


March 4, 2024


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