Support Specialist

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Join Vesta in revolutionizing the mortgage market with modern, automated systems of record for lenders. Be a part of an impactful change!

Revolutionizing Homeownership with Next-Generation Technology

Owning a home is more than just an American dream; it's a critical component of achieving financial security and accumulating wealth. However, the existing tools and technologies that facilitate homeownership are outdated and rely on inefficient methods like fax machines, handwritten documents, and excessive manual labor. Vesta is poised to disrupt the mortgage industry with a cutting-edge system of record designed to usher in a new era of automated processes and fully digital customer experiences. By advocating for a contemporary, open system of record equipped with superior software workflows, they aim to empower lenders to enhance their services.

Our Visionary Founding Team and Growth

The architects behind Vesta have a rich history with the financial sector, particularly as early employees at Blend, where they focused on pioneering modern banking infrastructure. With Vesta, they're now set on reinventing the mortgage landscape by offering the most adaptive, open, and automated origination experience possible, advantaging both financial institutions and consumers alike. With an impressive $35M in financing from premier investors and a culture that prioritizes traits like humility, empathy, and action-orientation, Vesta invites like-minded individuals to join them in shaping the future of finance.

A Glimpse into the Role

As a pioneering support specialist at Vesta, you'll be directly nurturing customer relationships through effective guidance on product usage, troubleshooting, collaborating with product and engineering teams, and playing a pivotal role in customer success. Your responsibilities will include being the voice of Vesta, offering expert insights into the platform, and striving for scalability by improving self-service capabilities. This role is an opportunity to contribute meaningfully to the delivery of transformative software within the industry.

The Ideal Candidate

Vesta seeks individuals with at least 3 years of experience in the mortgage sector, a strong foundation in technical or business aspects of mortgage systems, a passion for resolving customer issues, and an eagerness to solve complex problems. A predisposition for learning, grasping the intricacies of the system's workflow, and a strong determination to uncover the root cause of challenges are required. Candidates should be eager to be involved in a fast-paced, ever-evolving start-up environment that aims to instigate significant industry-wide changes.

Perks and Benefits

Vesta offers competitive compensation, substantial equity stakes, comprehensive healthcare coverage, a 401(K) plan, generous parental leave, a remote-first culture, well-being benefits, flexible time off, and company retreats to foster team cohesion. They maintain a strong commitment to inclusivity and invite diverse perspectives to address the complex issues they face. The target salary range is $80,000 - $120,000/year, with a dedication to equal opportunity on all fronts.

All personnel decisions, including but not limited to hiring, are made without regard to race, color, religion, gender, national origin, disability, or veteran status, upholding a commitment to inclusivity and equal opportunity employment. Vesta complies with the San Francisco Fair Chance Ordinance and upholds E-Verify protocols during the onboarding process.

This job offer was originally published on RemoteOK


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San Francisco

Customer support


April 14, 2024


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