Circuit: Senior Technical Support Engineer - Remote

This post contains product affiliate links. We may receive a commission from Amazon if you make a purchase after clicking on one of these links. You will not incur any additional costs by clicking these links

Summary of Circuit's Senior Technical Support Engineer Position

Company Overview: Circuit is a profitable, bootstrapped, fully remote company offering flexibility and autonomy to its employees. With a diverse team distributed across various time zones from UTC -5 to UTC +2, Circuit emphasizes a semi-asynchronous work culture with minimal meetings, fostering a balance between professional and personal life.

Role Overview

Job Description: As Circuit's first Senior Technical Support Engineer, you will encounter a vast array of technical challenges, combining pre-sales and advanced tech support. The role involves resolving approximately 50% of the incoming bugs personally and triaging the rest. This position calls for substantial technical expertise, problem-solving capabilities, and customer support proficiency.

Role Development: Initially, you will be the sole member of the tech support team, with the opportunity to mold the position and rise to a leadership role as the company evolves and expands the division.

Benefits and Perks

Remote Work: Enjoy the perks of working from anywhere within the specified time zones, without the constraints of a physical head office.

Compensation: The position offers a competitive salary. Senior Engineer and Staff Engineer roles start at £95,000 and £110,000 respectively.

Additional Benefits: These include equity options, annual performance bonuses, laptop allowances every three years, yearly tech/home office budgets, paid holidays, yearly team meet-ups, and enhanced parental leave.

About the Company

History: Since its inception in 2017, Circuit has been dedicated to simplifying last-mile delivery with a driver and customer-centric app. The company quickly gained traction, and today it assists over 100,000 drivers and boasts a $20m ARR with a lean team of around 40 members.

Candidate Requirements

Experience: Ideal candidates will have held a Senior+ level role or have a combination of software engineering and tech support experience. Proficiency in full-stack development and technical support, including JavaScript, TypeScript, React, NextJs, and strong communication skills, is highly desired.

Day-to-Day Responsibilities: The role entails solving medium to high-priority bugs, contributing code fixes, engaging in customer tech discussions, managing technical support tickets, and improving support documentation.

What You Won't Do: This isn't your typical tech role—you won’t engage in daily meetings, compromise on quality, manage others, or handle junior-level tasks.

How to Apply

If you possess the required skills and are interested in working with a company that values initiative and flexibility, Circuit invites you to apply for the Senior Technical Support Engineer role through their job listing on We Work Remotely.

This job offer was originally published on We Work Remotely

Resources

At Smart Remote Jobs, we understand the importance of equipping remote workers with the tools they need to thrive in their roles. To enhance your remote work experience, we recommend considering an ergonomic keyboard that can significantly improve comfort during long hours of typing.

Then, you'd better block out distractions with noise-cancelling headphones, ensuring clear communication during virtual meetings and enhanced concentration.

Finally, if you want to increase flexibility and promote better posture, you should use an adjustable standing desk, allowing you to alternate between sitting and standing positions throughout the day for improved health and productivity.