Customer Support Agent

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Join The League's innovative team as a dedicated professional delivering high-quality service to users seeking meaningful connections. Remote, full-time role.

Exciting Career Opportunity at The League

The League, under the Match Group portfolio, is searching for a concierge-minded individual to enhance The League experience for its users. The League caters to ambitious, career-driven singles aiming for long-term relationships, and this ethos extends to its hiring philosophy, creating a sense of belonging within its teams.

Job Details

This full-time, remote position offers an hourly wage and demands a commitment to work 9am-5pm PST, with holiday and occasional weekend coverage required. Expect to travel 2-3 times a year for offsite meetings, for 3-4 days each time.

Responsibilities

  • Resolve customer support requests using software tools.
  • Review user accounts, provide solutions, and gather feedback.
  • Respond to user reviews on app stores and monitor compliance with Terms of Service.
  • Moderate user groups/events to maintain a positive app environment.

Candidate Profile

Prospects should bring remote work experience and at least 2 years in customer care with exceptional communication skills. A dedicated workspace and stable internet connection are critical, alongside multitasking, leadership, and organizational skills. A positive, self-starting team player who takes ownership and thrives in a dynamic environment will fit well.

Preferred Qualifications

  • Enthusiasm for mobile and dating applications.
  • Experience with iOS/Android apps and contact center supervision.
  • Multilingual capabilities are an asset.

Compensation

The pay range is $20 - $26 an hour, influenced by several factors including experience, education, job-related skills, and market considerations. Listed salary is based in Portland, OR and may be adjusted geographically.

About Match Group

Match Group is a leader in the online dating industry, and this role within the United States is part of their commitment to building meaningful connections across the globe.

How to Apply

If you are ready to contribute to a dynamic team and deliver unparalleled service, please consider joining The League team at Match Group. The company is an equal opportunity employer that values diversity at all levels.



This job offer was originally published on RemoteOK

Resources

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The League (under Match Group)

Remote (Based in Portland, OR)

Customer support

Full-time

February 10, 2024

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