Customer Service Expert

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Be Part of a Growing Team at INFUSEmedia

If you have a zeal for marketing and are eager to contribute to the field of demand generation, then INFUSEmedia is your platform. INFUSEmedia, renowned for being one of the leading companies in lead generation, is on the lookout for talented individuals to bolster their team. Injected with the ethos of drive, innovation, and integrity, INFUSEmedia prides itself on delivering bespoke demand solutions that reliably boost client pipelines.

Career Opportunity: Customer Service Expert

As a Customer Service Expert at INFUSEmedia, you will forge enduring customer relationships aimed at fostering retention and ensuring loyalty. Your role will be pivotal in satisfying clients with the services provided, and you will play a crucial part in ameliorating any areas of discontent.

Core Responsibilities

• Maintain and enhance relationships with key named accounts to guarantee the success of their campaigns.
• Act as a dependable consultant for clients, becoming an authority on INFUSEmedia's offerings.
• Work cohesively with internal teams to ensure high-quality lead delivery and client satisfaction.
• Support the Sales team throughout the client journey, from proposals through to delivery, focusing on aspects like delivery options and operational integrations.
• Generate and supervise documentation related to account management, including reports, RFPs, and tailored recommendations.
• Oversee post-sale activities to encourage account growth through top-tier service, effective communication, and client onboarding.

Desired Qualifications

• At least two years’ experience in account management or customer service/success roles.
• Capability to handle over 30 clients simultaneously with impeccable organizational skills.
• Able to collaborate well within a team setting or work independently with limited guidance.
• Expertise in problem resolution with exceptional internal team engagement abilities to tackle client issues.
• Agile in learning and navigating various software tools such as MS Office suite, CRM systems, and ticketing/tracking platforms.
• Exceptional communication prowess, both in writing and speaking, paired with a natural empathy towards clients.

Join the Team in Mueang Nonthaburi, Thailand

INFUSEmedia is based in Mueang Nonthaburi, Nonthaburi, Thailand, and is offering an opportunity for individuals to join a vibrant and growth-oriented team. If you are ready to fuel your career and aid in the advancement of our clients, consider applying for the role of Customer Service Expert at INFUSEmedia.

This job offer was originally published on RemoteOK