Product Support Expert - Contractor (Bogotá, Colombia)

This post contains product affiliate links. We may receive a commission from Amazon if you make a purchase after clicking on one of these links. You will not incur any additional costs by clicking these links

Join Podium to empower local businesses with AI lead conversion, review management & more. Seeking customer-focused support pros in Bogotá.

Podium: Empowering Local Businesses to Succeed

Podium is dedicated to aiding local businesses in excelling through its innovative lead conversion platform. Utilizing AI and robust integrations, Podium enables faster lead conversion, simplified communication, and increased sales. The suite of tools offered includes review management, marketing, and payment processing solutions.

Recognition and Culture at Podium

The commitment of Podium to support local businesses has garnered accolades from notable institutions like Forbes and Fast Company. At its core, Podium values a thriving workplace culture based on developing exceptional talent guided by clear operating principles.

Customer Support: The Heart of Podium

Providing excellent customer support is central to the customer experience at Podium. The role demands a blend of curiosity, adaptability, and a customer-centered mindset, ensuring customers focus on what’s crucial—growing their business.

What Podium Expects from You

Podium looks for candidates with a deep passion for customer service, an unyielding curiosity, a sense of ownership, adaptability, and outstanding communication skills.

Your Role in Customer Support

As a customer support representative, you will primarily handle inquiries, become a product expert, provide resolutions, and seek opportunities to enhance customer value. Collaboration with various departments to drive customer engagement and retention is key.

Job Performance Metrics

Success in this role is measured by resolution efficiency, case volume management, customer satisfaction, and the quality of customer interactions.

Desired Experience and Skills

Candidates must be fluent in English, based in Bogotá, Colombia, and possess 2-3 years of SaaS customer support experience. A background in online software support, developing best practices in support quality, and balancing independent work with team collaboration is crucial. Familiarity with web technologies and support systems is required.

Work Availability Requirements

Candidates must be available to work during U.S. business hours to cater to the clientele effectively.

Original job posting is available on Himalayas []

This job offer was originally published on Himalayas


At Smart Remote Jobs, we understand the importance of equipping remote workers with the tools they need to thrive in their roles. To enhance your remote work experience, we recommend considering an ergonomic keyboard that can significantly improve comfort during long hours of typing.

Then, you'd better block out distractions with noise-cancelling headphones, ensuring clear communication during virtual meetings and enhanced concentration.

Finally, if you want to increase flexibility and promote better posture, you should use an adjustable standing desk, allowing you to alternate between sitting and standing positions throughout the day for improved health and productivity.


Bogotá, Colombia

Customer support


February 18, 2024


0 clicks on Apply Now

Similar job offers

This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.