Bilingual Associate, Everyday Banking, BMO Virtual Connect

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Job Overview

The position being offered is for a Bilingual Associate in Everyday Banking at BMO Virtual Connect. The application deadline for this role is March 30, 2025. This role is entirely remote, allowing professionals to work from anywhere within Canada. The main focus of this job is to understand and cater to customer needs, providing sales and service related to credit and lending for customers or prospects of BMO.

Responsibilities

As a Bilingual Associate, one is expected to handle several responsibilities that revolve around customer satisfaction and sales activities. Key areas of responsibility include:

• Understanding Customer Needs: You will gain insight into what the customers require, helping them to navigate their options effectively.
• Providing Credit and Lending Services: You'll offer products and strategies tailored to meet the customer’s financial objectives.
• Fulfilling Sales Activities: Engage with customers in accordance with the company’s approved procedures, ensuring all requests and inquiries are addressed appropriately.
• Maintaining Customer Relationships: This involves probing in customer conversations to identify needs and offering personal banking advice and lending strategies.

• Escalating Issues: If customer situations become complex or go unresolved, you will escalate them to a supervisor or manager as necessary.

• Transaction Management: Manage all transactional outcomes for customer calls, ensuring accuracy and compliance with regulations.

• Confidentiality and Compliance: You will uphold the confidentiality of customer data and adhere to anti-money laundering practices along with other compliance requirements.
• Reporting Suspicious Activities: The role demands recognizing and reporting any patterns that may suggest suspicious business activities.

Required Skills

To be successful in this role, certain skills and qualifications are required:

• Educational Background: A high school diploma or relevant work experience is necessary to undertake this job.
• Knowledge of Banking Products: Familiarity with personal banking products and knowledge of recent trends in the financial marketplace is essential.
• Communication Skills: Basic verbal and written communication skills in both English and French are mandatory, given that this role involves bilingual support.
• Understanding of Operations: Knowledge of contact centre operational processes and policies, alongside experience with call centre technology will aid performance in this position.
• Organizational Skills: Basic organizational and collaboration skills are needed to function effectively in a business environment.

Compensation

The salary offered for this position ranges from $33,850.00 to $44,000.00. It's important to note that the exact salary may differ based on factors such as location, skills, experience, and education. For those in commission-based roles, the salary listed reflects BMO Financial Group's first-year target earnings. Additionally, BMO provides a total compensation package that may include performance-based incentives, discretionary bonuses, health insurance, tuition reimbursement, and retirement savings plans.

Company Insights

BMO, or Bank of Montreal, emphasizes growth not just in business but significantly in community and individual welfare. The company fosters an inclusive, equitable, and accessible workplace environment, welcoming varied perspectives and experiences. BMO values innovation, teamwork, and aims to positively impact customers and communities. New hires receive in-depth training and support, enabling them to advance in their careers while contributing to the company’s goals.

Additional Information

BMO is committed to accommodation for candidates in the hiring process. Upon request, accommodations can be made for individuals participating in the selection process, highlighting the organization's creed of inclusion.

BMO specifically requests that recruiters do not send unsolicited resumes, as they will not accept any fees for placements resulting from unsolicited applications.

This position offers a remarkable opportunity for bilingual professionals looking to establish a career in financial services while enjoying the benefits of remote work. Applicants should prepare for a dynamic work environment where they can grow and make a difference in the financial lives of customers.

This job offer was originally published on himalayas.app