Customer Advocacy Manager

Related keywords: marketing manager remote jobdigital marketing remote jobcustomer success manager remote job

Overview of the Role

The Customer Advocacy Manager position at Huntress is a vital role aimed at strengthening customer relationships and increasing loyalty within a fully remote setup. Reporting to the VP of Demand Generation, this position is crucial to the marketing team and focuses on nurturing customers into advocates, ultimately contributing to the business's overall growth. The company's mission emphasizes cybersecurity, aiming to dismantle barriers and ensure protection for all businesses.

Location and Work Environment

This role is entirely remote within the United States. Since its inception, Huntress has championed a fully remote work culture, allowing employees the flexibility to work from anywhere, thereby enhancing work-life balance. The company was founded in 2015 by former NSA cyber operators and aims to protect businesses from cyber threats through innovative, managed cybersecurity products.

Compensation Package

The salary for the Customer Advocacy Manager ranges from $105,000 to $120,000, supplemented by bonuses and equity options. This compensation package is highly competitive and reflects the organization's commitment to attracting top talent in the cybersecurity industry.

Responsibilities of the Role

The primary responsibilities for this role are varied and critical for the company's success:

• Identifying and nurturing customer advocates for references, testimonials, and speaking engagements.
• Crafting compelling success stories including case studies and video testimonials that exemplify the value and impact of Huntress's solutions.
• Building a digital asset management system to aid sales effectiveness.
• Collaborating with sales and customer success teams to uncover advocacy opportunities.
• Maintaining a pipeline of customer stories for marketing amplifications and training sales teams.
• Enhancing Huntress’s visibility on platforms like G2, Peerspot, and Gartner Peer Insights.
• Managing customer events that engage both executive and practitioner audiences.
• Representing the voice of the customer in strategic planning and internal discussions.

Required Skills and Qualifications

Candidates looking to apply for this role should possess a range of skills and experiences:

• 4+ years of experience in customer marketing, demand generation, or similar fields, with an emphasis on cybersecurity being a plus.
• A proven track record in developing and executing successful marketing programs that boost both engagement and advocacy.
• Excellent written and verbal communication skills, with the ability to create customer-centric narratives.
• Proficiency in marketing automation platforms (such as HubSpot, Marketo) and customer advocacy platforms.
• Strong project and resource management capabilities with adeptness at balancing multiple priorities.
• A detail-oriented mindset that strives for excellence in all deliverables.
• A passion for customer success and a desire to help clients succeed.

Benefits and Company Culture

Huntress offers additional perks that enhance the employee experience:

• A generous paid time off policy that includes vacation, sick time, and holidays.
• 12 weeks of paid parental leave.
• Competitive medical, dental, and vision benefits plans, including a 401(k) with a 5% contribution matching regardless of employee contribution.
• Life and disability insurance options.
• Stock options for all full-time employees.
• A one-time reimbursement of $500 for upgrading home office equipment to ensure productivity in a remote environment.
• Continuous professional development assistance and a monthly digital reimbursement plan.
• Access to BetterUp platform for coaching and professional growth.

Additionally, the company promotes a culture of inclusivity, valuing each member's voice and encouraging them to bring their authentic selves to work. They have a zero-tolerance policy against discrimination based on various demographic and personal characteristics and are committed to ensuring a supportive environment for all employees.

Conclusion

The Customer Advocacy Manager position at Huntress presents an opportunity for individuals passionate about customer success and advocacy, particularly within the cybersecurity realm. Combining a competitive salary, a strong benefits package, and a fully remote working environment, this role represents not just a job, but a chance to make a meaningful impact on customer relationships while contributing to a mission-driven organization. Ideal candidates will find alignment between their skills and the company’s objectives, fostering an enriching career experience.

This job offer was originally published on himalayas.app