Customer Service Advisor - Natwest/Ulsterbank Belfast (Comber)

Related keywords: customer service remote job part timeremote job customer servicecustomer service remote job

Overview

Teleperformance is seeking to hire Customer Service Advisors for their operations in Belfast City Centre, specifically in Comber, Co. Down, Northern Ireland. This role provides an excellent opportunity for individuals looking for a full-time position that balances work life alongside a rewarding career in customer service. As part of a supportive and fast-paced team, candidates will interact with clients, ensuring that they meet their financial goals while enjoying various perks and benefits of working with Teleperformance.

Company Information

Teleperformance is known for its commitment to providing exceptional customer service in various sectors. As a leading company in the customer support realm, Teleperformance offers supportive benefits aimed at improving employee wellbeing. This involves solutions that save costs and foster a positive work environment, making it an attractive workplace for potential job seekers.

Position Details

The Customer Service Advisor role at Teleperformance is primarily focused on delivering outstanding customer service to clients at first contact and throughout their ongoing relationship. Advisors will proactively assist customers in understanding various banking services and products, ensuring they make informed decisions based on their personal needs. The position also encompasses administrative responsibilities, including accurately completing processes and procedures for customer interactions.

Salary and Benefits

The role offers an annual salary of £26,200, which is competitive and includes various perks:

• A £25 subsidy for travel during training, which supports new hires in minimizing their transportation costs.
• The opportunity for a balanced work and home life is enhanced by a shift that includes only one day in the office each week.
• Teleperformance boasts numerous perks such as discounts for employees, free online classes, access to wellbeing resources, and a workplace pension. Additionally, employees can participate in the Cycle to Work Scheme, have the option to purchase additional holiday, and partake in various awards programs recognizing excellence and loyalty.

Skills Required

Candidates interested in the Customer Service Advisor position should possess several essential skills:

• Customer Service Experience: Previous experience in managing customer relationships and resolving inquiries is critical for success in this role.
• Communication Skills: Both written and verbal communication skills are necessary to engage productively with customers and colleagues.
• Organizational Skills: Effective organizational and time management abilities will help candidates meet various performance measures and customer needs efficiently.
• Technical Proficiency: Comfort with technology and the Microsoft Office suite to ensure seamless process completion during customer interactions.
• Emotional Intelligence: A well-developed sense of empathy and the ability to understand customer emotions enhances the overall service quality.
• Collaboration and Teamwork: Enjoying team-based work and open communication with fellow team members helps create a productive work environment.

Responsibilities

The key responsibilities of the Customer Service Advisor include:

• Providing an exceptional level of service from the first point of contact to guarantee positive customer experiences.
• Educating customers about diverse banking methods and guiding them through suitable service options.
• Ensuring compliance in all processes while maintaining adaptability to customer needs and expectations, regularly reviewing progress and actions to align with what is best for the customer.
• Conducting financial reviews, enabling clients to make informed choices regarding financial products and services, and diligently managing diary appointments to balance proactive engagement with necessary follow-up discussions.
• Recognizing and resolving customer complaints effectively to restore satisfaction and relationships.

Work Environment

The working environment at Teleperformance is geared towards fostering collaborative relationships amongst employees. The company acknowledges the value of teamwork and encourages sharing experiences to enhance the collective approach to customer service. This culture of supportive interactivity also aligns with their operations, evident through various webinars and employee development programs like the “Monthly Inspire Awards” aimed at recognizing top performers.

Application Process and Considerations

Prospective applicants should be aware of a few essential factors before applying:

• Teleperformance has specific probity requirements that candidates must fulfill, including a criminal background check and verification of previous employment and address history.
• Candidates must ensure they meet specific language proficiency scores as part of the application requirements. Those who do not meet set standards may not be considered for the role.
• Job seekers are advised to maintain vigilance against potential job scams, ensuring they apply through official channels only.

Conclusion

In conclusion, the Customer Service Advisor position at Teleperformance offers a chance to build a rewarding career in a supportive environment, backed by a competitive salary and attractive benefits. Candidates equipped with the necessary skills and a customer-oriented attitude can thrive in this role while contributing positively to the financial wellbeing of the clients they will serve. With the company’s focus on continuous improvement and teamwork, individuals seeking a productive and engaging work setting will find Teleperformance a suitable choice.

This job offer was originally published on jooble.com