Customer Service Advisor - Natwest/Ulsterbank Belfast (Hiring Immediately)

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Job Overview

The position being offered is for a Customer Service Advisor with Teleperformance at their Natwest/Ulster Bank location in Belfast. The role is full-time, and applicants are being hired immediately. The start dates for the job are set for 24th February and 17th March 2025. The position will include comprehensive training and the opportunity for a hybrid work schedule after training is complete.

Job Responsibilities

As a Customer Service Advisor, your primary duties will involve providing a proactive and reactive service to customers. Your focus will be on helping customers meet their financial goals. Specific tasks include:

• Providing outstanding customer service at first contact to ensure customer satisfaction.
• Educating customers on various banking options available to them and assisting them in selecting the most suitable services.
• Completing processes and procedures accurately and compliantly to provide a positive customer experience.
• Regularly reviewing customer needs and taking appropriate actions to achieve favorable outcomes for the customers.
• Conducting financial reviews and offering detailed information to help customers make informed decisions about financial products.
• Balancing proactive discussions with scheduled customer meetings, ensuring each interaction is meaningful.

Required Skills

To be a successful candidate for this role, you should possess the following skills and experience:

• Previous experience in a customer service environment.
• Strong organizational and time management abilities.
• Excellent communication skills, both verbal and written.
• Familiarity with a regulatory environment is preferred, indicating an ability to comply with standards and procedures.
• Proficiency with Microsoft Office and good technology skills.
• A customer-focused attitude is essential, showing the ability to relate to customers and meet their needs effectively.

Salary and Benefits

The position offers a competitive salary of £12.60 per hour, translating to an approximate annual salary of £26,208. Furthermore, employees at Teleperformance can expect a range of benefits, including:

• Savings discounts and access to free online classes.
• Support services that include mental health and financial advice, as well as legal assistance.
• A Cycle to Work Scheme and eyecare support vouchers.
• A holiday purchase scheme and awards for length of service.
• A robust workplace pension to secure your financial future.
• Recognition through monthly awards for outstanding performance.
• A refer-a-friend program that rewards employees with up to £1,200 for referrals.
• Monthly wellbeing webinars to promote employee health and wellness.

Work Environment

The initial phase of your onboarding will be a three-week in-office training program, followed by four weeks in a grad bay onsite, providing a comprehensive introduction to the role and the services offered by the bank. Post-training, the structure will shift to a hybrid model, allowing for a combination of onsite and remote work. This flexibility can enhance work-life balance and make the role more appealing to job seekers who value autonomy in their work environment.

Additional Information

The location of the job is in Comber, Co. Down, an area in Northern Ireland known for its community spirit and good access to transport links. This makes it an accessible place for employees commuting from surrounding areas.

For those looking to advance their careers in customer service, this position provides ample opportunity to gain valuable experience in a banking environment, with ongoing support from Teleperformance. The role will prepare you for future responsibilities, potentially leading to positions within the financial services sector. This job is ideal for individuals eager to take the next step in their customer service career while contributing positively to customers’ financial wellbeing.

In conclusion, the position of Customer Service Advisor at Teleperformance offers not only a competitive salary but also the opportunity to develop important skills within the financial services sector. With great benefits and a supportive work environment, job seekers who meet the requirements should consider applying.

This job offer was originally published on jooble.com